Foreword
In light of the transformational impact of digital technologies and data, governments must take steps to ensure that the services they design and provide are inclusively focused on the needs of the public and accessible to all. OECD Digital Government Reviews support governments in assessing their capability against the analytical frameworks developed to guide digital maturity.
The OECD Recommendation of the Council on Digital Government Strategies provides the basis for OECD member countries to shape their strategic approach to this agenda. In light of its provisions, and with the aim of consolidating digital transformation efforts, the Government of Türkiye established the Digital Transformation Office (Dijital Dönüşüm Ofisi, DTO) directly under the Presidency of the Republic of Türkiye. Establishing a focal point for the digital transformation of the government provides an important foundation for the ongoing progress towards being a digitally-mature government.
In response to the challenges and opportunities identified for achieving an ever more ambitious approach to the digital transformation of the public sector in Türkiye, the Government of Türkiye requested the OECD to carry out this Digital Government Review of Türkiye focusing on six areas:
Establishing institutional capacity to implement digital government.
Embedding digital skills and capability in the public sector.
Creating user-driven value in proactive public service design and delivery.
Cementing building blocks and shared services for improved capabilities.
Conducted at the request of the Turkish government, with the strong engagement of the DTO, and peers from Estonia, Korea and Sweden, this Digital Government Review applies the analytical tools used to support the OECD Digital Government Policy Framework. The review evaluates the ongoing efforts undertaken by Türkiye to advance its digital government maturity and achieve the digital transformation of the public sector.
Through a survey (completed by over 100 public sector organisations) and interviews (conducted with over 40 different participating institutions) the OECD Review team has assessed the current status of digital transformation. The report provides recommendations that can support Turkish efforts to deliver better policies for better lives enabled by a transformed approach to service design and delivery that builds trust through reinforcing the competencies and behaviours of government.
The OECD stands ready to continue supporting digital government policies in Türkiye with the implementation of the recommendations elaborated through this Digital Government Review.