Abbreviations and acronyms

ABS

Australian Bureau of Statistics

ADR

Alternative Dispute Resolution

CALD

Culturally and Linguistically Diverse

CBA

Cost-Benefit Analysis

CBA

Canadian Bar Association

CLAC

Community Legal Advice Centre

CLAN

Community Legal Advice Network

CLSD

Co-operative Legal Service Delivery

CQFD

Court Quality Framework Design

ECFS

Electronic Case Filing System

ECODIR

Electronic Consumer Dispute Resolution

ELAP

Elderly Legal Assistance Programme

ELSRP

Evolving Legal Services Research Project

FDR

Family Dispute Resolution

GCDR

Government Centre for Dispute Resolution

GIS

Geographic Information System

HiiL

Hague Institute for Innovation of Law

ICT

Information and Communications Technology

ISR

Integrated Safety Response

KPI

Key Performance Indicator

LASDD

Legal Assistance Services Data Digest

LGA

Local Government Area

LJFNSW

Law and Justice Foundation of New South Wales

LNS

Legal Needs Survey

LSRC

Legal Services Research Centre

MA2J

Measuring Access to Justice Project

MSCT

Most Significant Change Technique

NGO

Non-Governmental Organisation

NLAS

Need for Legal Assistance Services

NPA

National Partnership Agreement

NSW

New South Wales

ODR

Online Dispute Resolution

OECD

Organisation for Economic Co-operation and Development

OSJI

Open Society Justice Initiative

PLEI

Public Legal Education and Information

SDG

Sustainable Development Goal

SEIFA

Socio-Economic Index for Areas (Australia)

SIM

Sequential Intercept Model

SME

Small and Medium-sized Enterprise

SRL

Self-Represented Litigant

UNDP

United Nations Development Programme

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