3. Next steps: Towards an integrated policy approach

This section examines how OECD countries’ national well-being frameworks and indicators try to measure and assess the built environment. Countries have selected a variety of indicators to measure the quality of the built environment, and they are increasingly looking at perceptions of whether people are satisfied with their surrounding built environment. Next, the chapter will discuss how the well-being lens of the “four R’s” (refocus, redesign, realign and reconnect) (OECD, 2021[1]) can help refocus built environment policies on the topics of well-being and sustainability, redesign them with multidimensional well-being evidence, realign a wide range of stakeholders’ interests and reconnect with the people, the private sector in particular, to better implement built environment policies for well-being and sustainability. This will be helpful in showing how to harness the benefits of an integrated approach to well-being and the built environment across multiple policy sectors.

OECD countries are increasingly developing well-being metrics and trying to employ them in their policy-making processes. More than two-thirds of OECD countries have developed national frameworks, development plans or surveys with a well-being focus (OECD, 2023[2]). Well-being indicators are also being emphasised in various stages of policy making and implementation. For example, in some cases, well-being indicators are being integrated into budget processes or national planning and performance frameworks; some governments are using legislation to orient specific government processes towards a more well-being and sustainability-based approach, and some are creating new institutions for policy coordination or government posts responsible for well-being (OECD, 2023[2]). These well-being frameworks and indicators are often developed by countries to overcome government silos and to encourage more collaboration across different government agencies.

Using well-being frameworks and indicators allows government officials to explicitly assess the social and environmental impacts of policy decisions in a holistic and integrated way. The benefit of applying a well-being lens to policy decisions is that it makes it possible to consider in a systematic way the various effects of those decisions on people’s lives, now and in the future. For example, having well-being indicators in consideration when planning for a long-term infrastructure project will enable policy makers to identify possible social and environmental policy outcomes, and it will be helpful in redirecting the trajectory of built environment policies in a sustainable way.

Many countries have embedded distinct aspects of the built environment in their well-being frameworks or indicators (Table 3.1). Well-being frameworks or initiatives are generally structured so that there are domains or dimensions, which are broad categories of well-being that are of particular interest to the relevant country. Well-being indicators, which are more specific statistics used to measure the state of well-being, are included under each domain. The most frequently covered/measured topics in national well-being frameworks related to the built environment are housing and transport. Countries generally recognise that both the quality and affordability of housing matter for people’s well-being. Several indicators measuring housing quality (e.g. very poor standard of housing (Austria), quality of housing (Iceland, New Zealand), living space per capita (Korea)), as well as the affordability and availability of dwellings (e.g. housing cost (New Zealand), home-ownership rate (Korea), at risk of poverty rate after rent and mortgage interest (Ireland), housing cost overburden (Austria, Iceland), or ratio of rental costs to net household income (Germany)), can be found among countries’ well-being indicators. As for transport, a number of countries have included access to essential services (such as education, health and recreational facilities) as a key indicator of mobility (e.g. timely access to primary care provider (Canada), travel time to educational, service and cultural facilities (Germany), average distance to everyday services (Ireland)), in a move away from measuring only the volume of transport. Other areas related to the built environment often covered by well-being frameworks are environment and safety. Examples include people’s exposure to air, water or noise pollution in living environments (e.g. urban exposure to particulate matter (Netherlands)) as well as access to green space (e.g. access to the natural environment (New Zealand)). Several countries have also included traffic safety (e.g. persons killed or injured on roads (Ireland), road casualty rate (Korea), road toll (New Zealand)) and whether people felt safe walking in their neighbourhoods (e.g. walkability index (Canada), feeling safe walking in the neighbourhood after dark (Iceland, Korea, Netherlands, UK)) in their set of well-being indicators.

Subjective well-being indicators related to the built environment have been incorporated in numerous national well-being frameworks and indicators. Subjective indicators such as people’s satisfaction about housing, commuting, neighbourhood safety and access to green space, are often observed, alongside more traditional objective indicators on the built environment. For example, some countries measure people’s satisfaction about the living environment (e.g. satisfaction rates on air and water quality, soil environment and noise level (Korea), subjective environmental stress in the living environment (Austria)). There is also an increasing tendency to take into consideration inequalities embedded in the built environment and try to measure the progress in removing these by providing disaggregated evidence for different population groups. For example, information by gender is presented when considering the indicator feeling safe when walking alone at night.

Despite the large use of built environment-related well-being indicators, there is still a lack of harmonisation on definitions or measurement across countries. Current measures of the built environment included in national well-being initiatives do share some commonalities, as they often capture elements of housing, neighbourhood, environment and safety. Many of the underlying indicators for these dimensions have often been adapted to national contexts (e.g. timely access to primary care provider (Canada), commuting time to workplace (Korea)). Broadly speaking, however, many of the national well-being indicators on the built environment use different definitions or measurement methods. Many factors can contribute to these variations. Some may arise because well-being dashboards are often developed through a process of extensive consultation with the public and with national experts – which in turn can mean that context-specific and locally developed measures may feature prominently. In other cases, there may be a lack of internationally agreed methods and guidance. Further efforts to internationally harmonise some of the key indicators relevant to the built environment could serve to facilitate benchmarking and developing the evidence base around what works, for example in relation to housing and transport accessibility policies.

Well-being indicator dashboards are usually collated by National Statistical Offices, Finance Ministries or Prime Minister’s Offices, but all relevant line departments should get involved. Well-being evidence is often used by National Statistical Offices to monitor progress on living conditions, inclusion and sustainability; by the Prime Minister’s Office in the context of strategic priority-setting; or by Finance Ministries in charge of economic policies and budgeting decisions. However, line ministries that are directly related to policies concerning the built environment, such as ministries of housing, transport, infrastructure, energy, health and welfare, all need to be involved in the integral processes of designing and maintaining relevant well-being indicators. For example, the New Zealand Treasury states that the Living Standards Framework is not intended to provide the depth of well-being evidence necessary for sector policy analysis and calls for other agencies and stakeholders to develop their own well-being datasets specific to their needs (The Treasury, 2023[3]). Inter-governmental consultations are often already in place, but since the level of understanding on well-being may vary across the government, efforts should be made to ensure that civil servants of different ministries dealing with the built environment fully understand what difference well-being can make in the way their tasks are carried out.

Built environment policies are multidimensional in nature and feature across many policy departments, making a well-being approach particularly relevant. As discussed in the previous chapter and section, the built environment shapes people’s well-being in many different ways. In addition, tools and solutions used by governments and private actors to support the built environment span many policy programmes and sectors. In many countries it is often difficult to align and connect a wide range of the stakeholders involved in designing, building, maintaining and ultimately disposing of or recycling the different components of the built environment. Against this backdrop, applying the main principles of well-being policy practices – refocus, redesign, realign and reconnect (OECD, 2021[1]) (Box 3.1) – to the built environment would be meaningful. The prioritisation of well-being and sustainability at the core of built environment policy objectives will refocus the attention of public agencies towards outcomes that matter most to people. Multidimensional well-being evidence can be used to identify policy issues that need to be addressed in the context of the built environment and to redesign policies towards well-being objectives. The realignment of government objectives can help overcome government silos and facilitate collaboration between different government agencies responsible for built environment policies. Finally, reconnecting the government with the private sector and civil society underpins the common understanding of well-being objectives and policies and lays the ground for effective and collaborative implementation of built environment policies. The rest of this section discusses the application of the 4Rs approach to the built environment in greater detail.

Well-being evidence can support policy makers in refocusing built environment policies towards the outcomes that matter most to people. Many dimensions of the well-being framework, especially those related to inclusion and equity, subjective well-being, social connectedness and environmental quality/natural capital, have often been overlooked in the design of the built environment. For example, Kimbur (2020[4]) illustrates how housing policies focused merely on material and utility aspects may miss important aspects of people’s well-being, such as inclusion and equity. A housing policy could, for instance, have successfully produced its target number of housing units, with good physical conditions, adjacent green areas, with affordable prices. However, if the system for securing tenants’ rights is inadequate, the household may be in an insecure position against the landlord. Some of the statistical evidence presented in the previous chapters also signals that the built environment is not on a positive trajectory in terms of well-being and sustainability and that the gaps are widening, calling for greater policy attention and refocusing. According to the OECD Risks that Matter survey, more than half of respondents in OECD countries report that they are concerned about finding and maintaining adequate housing in the short or long term. Having a well-being lens can also provide insights on how the built environment can catalyse inequalities. For example, over 80% of the population in the OECD’s largest cities have convenient access to public transport. However, the fact that access varies widely across and within countries is masked, as in some countries such as Mexico, Colombia and Chile, the gap is above 80 percentage points between the cities with the best access and those with the worst access. Another example is overcrowding: in OECD countries, the overcrowding rate stands just above 10% on average. For households in the lowest income quintile, however, the rate is 16%.

Refocusing policies for the built environment on well-being and sustainability can also contribute to addressing current well-being concerns, promoting equal opportunities and improving well-being outcomes simultaneously (“triple win channels”) (OECD, 2021[1]). The creation of sustainable, inclusive and high-quality jobs in the built environment sector illustrates an example of one such channel. Job creation in the built environment can be promoted in traditional sectors, such as the construction industry and property management, but also in sectors that may have increased importance in addressing issues of climate change and social inclusion, such as energy-efficient buildings, green transport and infrastructure, the new mobility sector and social housing. Another example could be fostering child and youth well-being in the built environment, in the context of building healthier and safer educational facilities and neighbourhoods. Finally, Korea’s Housing Guarantee program (Box 3.2) demonstrates how refocusing on housing affordability can help well-being of both home buyers and vulnerable renters.

Well-being evidence can also help in redesigning policy content related to the built environment. The drivers of people’s well-being during the entire policy cycle for the built environment need to be disentangled in order to redesign built environment policies from a more multidimensional perspective. This implies the development of a well-being evidence base articulating the inter-linkages between the built environment outcomes and both the policy levers and the economic, social and environmental factors that drive them. Planners and policy makers are asked to shape better places for better lives but may often lack systematic knowledge both on what better places are and on how to shape these places, and well-being evidence may shed light on the multiple ways through which the built environment contributes to people’s quality of life (Mouratidis, 2021[10]). For example, (OECD, 2021[11]) documented how taxation, spending, and final policy related to housing, as well as rent regulation, building regulation, land use and environmental urban policy have effects that cut across multiple dimensions of affordability, mobility, economic resilience, the local environment and greenhouse gas emissions. Multidimensional well-being evidence can help assess possible synergies, trade-offs and unintended consequences that these different policies related to the built environment may generate. It will also help to address inequalities between population groups and to sustain physical capital for future generations.

Redesigning with well-being evidence can be done during various stages of developing built environment policy. Investments made in the built environment, including infrastructure investments, tend to be large-scale, and extensive sunk costs could be generated if the course is diverted after initial investments have been made. Thus, multidimensional well-being impact assessments for new built environment projects need to be done ex ante, rather than ex post. Italy’s case presents an example (Box 3.3) of having an evaluation score that includes economic, environmental, social and institutional dimensions for the feasibility assessment of large-scale public works. Another example is Infrastructure Canada (INFC), which has been incorporating a gender-based analysis plus process (GBA Plus) in many of its infrastructure programmes and policies. Reporting on the employment and/or procurement opportunities for at least three Community Employment Benefits (CBE) groups (e.g. women, persons with disabilities, youth, Indigenous peoples) is required for projects worth over CAD 10-25 million under the Investing in Canada Infrastructure Program (ICIP) (Infrastructure Canada, 2022[12]). However, for the existing stock of the built environment, it is equally important to consider through ex-post assessments how its management or redesigning can be altered to ensure people’s well-being and sustainability. For example, urban regeneration projects should address the inter-connected policy challenges revamping projects may generate that impact people’s lives, such as gentrification.

Policies concerning the built environment often call for input from a wide range of public and private agencies. A well-being lens can help these agencies to overcome traditional government silos and coalesce around a common goal/vision, helping stakeholders to pivot and avoid digressing towards the interests of individual agencies. Horizontal and vertical policy coherence is crucial in ensuring the effectiveness of diverse policies, and a well-being lens can help align the interests of different ministries (OECD, 2021[1]). For example, decarbonising buildings would require horizonal and vertical policy alignment and coordination between multiple policy areas so that a coherent message is sent out to cities and regions; in Japan, three ministries – the Ministry of Land, Infrastructure, Transport and Tourism; the Ministry of the Economy, Trade and Industry; and the Ministry of the Environment – had to develop a common roadmap (OECD, 2022[13]).

A well-being lens can also contribute to realigning resources for the built environment, embedding a long-term focus. Built environment policies and interventions often involve a long time-horizon, often taking 10 to 30 years from planning to full operation, which has implications not just for well-being and inclusion today, but for several generations into the future. When there is a clear mandate to consider people’s well-being in the policy-making process, policy agents would be better incentivised to coordinate and negotiate the finite resources for the built environment with a long-term focus, rather than focusing on their immediate tasks and those that they are directly accountable for. For example, Korea’s 5th Comprehensive National Territorial Plan (2020-2040), which came into effect in 2020, focuses on setting the strategic policy direction for “sustainable development and people’s happy lives as well as building a social consensus” (Cha and Jeong, 2020[14]). Faced with criticism that, despite being the highest national spatial plan, the previous plans lacked guidance for sectoral and sub-regional plans and also for the participation of the central government’s different ministries and the local governments, the fifth plan sought to redefine its status as the “indicative policy plan” that leads the direction of the country’s land policies with “planning guidelines and indicators” (Cha and Jeong, 2020[14]). In particular, the Ministry of Land, Infrastructure and Transport and the Ministry of the Environment jointly developed a practical model of drawing up an integrated land-environment management strategy, aligning the Comprehensive National Territorial Plan with the Comprehensive National Environment Plan, implementing a joint monitoring system for the execution of both plans (MOLIT, 2019[15]).

Across the lifecycle of the built environment – from planning to financing and maintaining it – a well-being approach can be used to support dialogue and engagement among the multitude of actors that create, shape and use the built environment. This includes strengthening citizen and external stakeholder participation in various stages of policy development and decision-making concerning the built environment. A clear well-being vision and statement around the built environment can also stimulate more effective and productive public debate. In Wales, the Well-being of Future Generations (Wales) Act 2015, which outlined seven well-being goals, provided the basis for the construction sector’s interest in building a sustainable built environment (Constructing Excellence in Wales, 2023[16]). For example, Constructing Excellence in Wales (CE Wales), an independent body representing each part of the built environment’s supply chain, has been championing collaboration and best practices, working with organisations in both the public and private sectors. In 2019, CE Wales organised a conference in partnership with the Future Generation Wales and engaged almost 300 stakeholders and a further 130 organisations to develop ideas for construction well-being objectives that support the seven well-being goals, such as proposals to make designs more people-centric, promoting physical and psychological well-being and serving the broader social needs of the community (Constructing Excellence in Wales, 2023[16]). Furthermore, empowered residents reported more positive attitudes towards their surroundings and housing providers (Baba et al., 2016[17]). This approach will help amass social capital as well as restore trust in institutions surrounding the built environment. In Elk Grove, a city in the United States, city planners created an online simulation for residents to choose different scenarios of projects providing affordable housing units (Adam, 2022[18]). Input from residents helped the planners to build an overall plan of recommended projects, with no less than 65 percent support from all the respondents (Adam, 2022[18]).

Consultations with stakeholders are often required by law for infrastructure development projects, but they usually lack quality discussions on the well-being dimensions of the built environment. Introducing dimensions of well-being can improve the consultation process and make it more relevant to people’s lives. For example, there have been efforts to involve citizens in energy sector planning and decision-making in Canada, with deliberative consultations on energy policy in some provincial settings, but there have been reservations about these not leading to policy empowerment or co-production (MacArthur et al., 2020[19]). There is the necessity for an incentive/reward system for the government agencies to actively involve external stakeholders in their processes. Delays in the timeline of infrastructure projects would generate additional costs for the government and the companies. Unless the benefits of involving diverse stakeholders in the dialogue are manifest, it would be difficult for them to prioritise public consultation processes. Moreover, hard-to-reach populations are not always represented in the process. Hence, it is necessary to build civil service capacity and shift cultures of practice within institutions so as to recognise the importance of such dialogue and communication between government and citizens of all layers. In Britain, the National Infrastructure Commission (NIC) established the Young Professionals Panel (YPP) in 2018, which brings together professionals from across industry to provide fresh thinking to the NIC’s work (NIC, n.d.[20]). For example, the YPP is using its podcast to inform the NIC’s work about the role of infrastructure in levelling up disparities in the economic geography of the United Kingdom (NIC, n.d.[20]).

Expanding on the previous section’s general discussion of well-being approaches and the built environment, this section will look at country-level cases: New Zealand’s housing and urban policies and Ireland’s sustainable mobility policy. Some of these cases concern broader national strategies while some are more sectoral policies or specific policy interventions. The strengths and weaknesses of these case studies will be examined with reference to the four R’s introduced in the previous section: refocus, redesign, realign and reconnect.

New Zealand has significant experience in applying a well-being lens to the built environment, notably in measuring the well-being impacts of public policy and collecting well-being evidence to monitor progress on the built environment. As discussed earlier, housing is an important determinant of well-being, which is reflected in its inclusion as one of twelve domains under the Treasury’s Living Standards Framework. This section will illustrate in more detail how New Zealand’s housing as well as urban policies have evolved to consider various dimensions of well-being in the planning, implementation and evaluation of polices, with a particular focus on housing affordability and housing quality.

In the face of rising housing prices, the New Zealand government has taken steps to boost the supply or renovate its housing stock to tackle the issue of housing affordability. Strong demand (with greater access to credit and high immigration) and weak supply responsiveness have been cited as being responsible for a rapid price escalation over the past two decades (Barker, 2019[21]). Housing costs consume more than 40% of disposable income for tenant households in the bottom quintile of the income distribution in New Zealand (OECD, 2023[22]). Despite the rapid pace of housing construction over the last decade, the number of dwellings per inhabitant in New Zealand remains below the average for the OECD (Fitchett and Jacob, 2022[23]). Unaffordable housing has also led to an increase in people experiencing housing distress or homelessness. Against this backdrop, the principles of well-being are increasingly being applied to change the strategic course of housing and urban development policies in New Zealand through national strategic statements, legislation about homes and communities, as well as the establishment of a new public housing and urban development agency:

  • Partly due to variations in capabilities and in the application of evidence, New Zealand councils have historically taken approaches to urban planning that have nevertheless tended to result in less dense, car-dependent cities that lack affordable housing. The National Policy Statement on Urban Development (NPS-UD), which came into force in August 2020, is a legal direction to councils to remove restrictions and plan for growth both up and out, and to allow for denser housing in areas where people want to live, and connected to jobs, transport and community facilities (Ministry of Housing and Urban Development, n.d.[24]).

  • The Kāinga Ora Homes and Communities Act 2019 provides that when preparing or reviewing a Government Policy Statement on Housing and Urban Development (GPS-HUD), the Minister must be satisfied that it promotes a housing and urban development system that contributes to the current and future well-being of New Zealanders (New Zealand Legislation, 2019[25]). Based on this, the New Zealand Government has published the GPS-HUD, a multi-decade strategy that sets the vision and direction for housing and urban development (Ministry of Housing and Urban Development, 2021[26]). “Wellbeing through housing” is identified as one of its four main outcomes over the next 30 years, based on input from organisations and individuals from communities across the country, which outlined a consensus on the housing and urban outcomes that New Zealanders want to see (Ministry of Housing and Urban Development, 2021[26]). The GPS-HUD acts as an anchor from which aligned and consistent decisions can be made and gives the wider system visibility on how government intends to work and focus its energy and resources (Ministry of Housing and Urban Development, 2021[26]). It also provides the private sector an important context in which they can decide how to shift their own operations to respond to this direction, in partnership with government, with each other, or independently (Ministry of Housing and Urban Development, 2021[26]).

  • Housing and Urban Development Indicators track progress towards the long-term goals in the GPS-HUD and MAIHI Ka Ora, the National Māori Housing Strategy (Ministry of Housing and Urban Development, n.d.[27]). These indicators include information on homelessness, housing support, transport and urban areas, as well as on housing providers and funding. In addition to being strategic indicators of change in housing well-being, the indicators are selected to measure change in the whole system, rather than measuring specific policies or programmes, and to measure change at a national level, with information for population, geographic and tenure groups where appropriate. 

  • Cognizant of the importance of gearing support towards vulnerable populations such as low-income households living in rented accommodation, efforts to improve access to and the quality of public housing are also underway. The establishment of Kāinga Ora in 2019, a public housing provider and urban development agency, further highlights such a shift. With its Māori name meaning “wellbeing through places and communities” (Kainga Ora, 2023[28]), the objectives of Kāinga Ora are to “provide good quality housing that meet diverse needs; support good access to jobs, amenities and services; and sustain or enhance the overall economic, social, environmental and cultural wellbeing of current and future generations” (Ministry of Housing and Urban Development, 2023[29]).

Well-being evidence, generated in collaboration with different stakeholders, is being used to shape the built environment policies in New Zealand and to highlight both the interconnected drivers and impact of built environment policies:

  • In addition to direction setting strategies such as the GPS-HUD and MAIHI Ka Ora, Long-term Insights Briefings (“Briefings”) provide the public with information about medium and long-term trends, risks and opportunities affecting Aotearoa New Zealand at least 10 years into the future, together with options for how the country might respond (Ministry of Housing and Urban Development, n.d.[30]). The Briefings are made to Parliament, rather than to Cabinet or ministers, and departments determine the topic, ensuring that any political party, government department, stakeholder or advocacy group can access the high-level advice and incorporate it into their context. This helps bring well-being more coherently to the fore of long-term policies (Ministry of Housing and Urban Development, n.d.[30]).

  • Various efforts to identify multidimensional drivers of well-being for the built environment are also underway in New Zealand. For example, Te Hotonga Hapori (Connecting Communities) is a research programme aimed at providing information on the well-being effects of urban housing redevelopment, including on mental and physical health and a sense of community and place. Funded by the Ministry of Business, Innovation and Employment (MBIE), this project will determine the impact of urban redevelopment on community well-being as well as personal well-being of Kāinga Ora tenants with well-being indicators such as life satisfaction, social connectedness and cultural identity (AUT, 2021[31]). These well-being evidences will be used to give developers and policy makers information about the multifaceted impact of urban redevelopment on mental and physical health and a sense of community and place so as to give direction to further improvements (AUT, 2021[31]).

  • A study funded by the Ministry of Social Development found dampness in a baby’s room to be associated with chest infections and with cough lasting more than a week in the first nine months of children’s lives (Ministry of Social Development, 2021[32]). Another study, which showed that rental housing in New Zealand is generally older, colder, damper and mouldier than owner-occupied housing (Howden-Chapman et al., 2021[33]), helped provide an evidence base for the 2018 World Health Organization (WHO)’s Housing and Health Guidelines (World Health Organization (WHO), 2018[34]). The New Zealand Government has in turn introduced higher standards for rental housing (Howden-Chapman et al., 2021[33]).

The GPS-HUD and MAIHI Ka Ora together set the vision and direction for the housing and urban development systems in New Zealand. Successfully implementing these strategies requires central and local government to partner and collaborate with others to enable a system-wide response. Different parts of the system bring different skillsets and knowledge to the table, which together, can help achieve large-scale and systemic change. Detailed roles of key actors are outlined, such as the Ministry of Housing and Urban Development (HUD) and Kāinga Ora, while also stressing the importance of other agencies such as the Ministry of Business, Innovation and Employment, the Ministry for the Environment, the Ministry of Transport and the Ministry for Pacific Peoples. HUD is also working closely with the Treasury and the Reserve Bank of New Zealand not just to understand what is happening in the housing market, but also to better understand what tools are available to deliver better housing outcomes (Ministry of Housing and Urban Development, 2021[26]). In particular, implementation plans for both the GPS-HUD and MAIHI Ka Ora strategies were published in 2022. These provide more information about the actions, roles, and responsibilities across the system for delivering the change required to realise system outcomes. HUD will be reporting on progress against outcome indicators and the government work programme annually, to ensure effective responses to changes in context of what is happening in the system.

The New Zealand government has worked closely in partnership with public stakeholders, including local government and the private sector as well as those whose lives are most directly affected by policies (e.g. Box 3.4), to successfully implement its housing and urban policies:

  • HUD recognises the necessity to partner or collaborate with the private sector in order to deliver better housing and urban outcomes, given its significant role in funding, financing, designing, constructing, delivering and maintaining the built environment (Ministry of Housing and Urban Development, 2021[26]). It highlights the role of the private sector as the largest provider of housing in New Zealand, through both owner-occupation and rental provision (Ministry of Housing and Urban Development, 2021[26]). HUD has committed to support the building and construction sector by: supporting innovative building methods that speed up and scale up construction, facilitating investment in skills and training across industries, exploring ways of streamlining building consent, and taking action to ensure efficient supply chains (Ministry of Housing and Urban Development, 2021[26]).

  • On the other hand, The Māori and Iwi Housing Innovation Framework for Action (MAIHI) seeks to strengthen a Māori-government partnership, with Māori housing partners engaged in informing and designing processes of housing solutions. Recognising the evidence that Māori face disproportionately high levels of homelessness; high rental costs as a share of income; low rates of home ownership; and high rates of intergenerational poverty relative to the total New Zealand population, it stresses the importance of co-design and partnership “that are underpinned by the values and lived experience of Māori” and housing solutions “by Māori, for Māori” are central to both its vision and delivery approach. MAIHI calls for the governments’ efforts and investment to be relevant to Māori, considering all dimensions of well-being, including cultural values (Office of the Associate Minister of Housing and Chair, n.d.[35]; Ministry of Housing and Urban Development, n.d.[36]).

  • The New Zealand Centre for Sustainable Cities, an interdisciplinary research centre, partners with Māori urban authorities, iwi1, community and regional councils and territorial local authorities, as well as national policy agencies, to focus on how to maximise well-being through public housing (New Zealand Centre for Sustainable Cities, 2021[37]). Partnering with community-led agencies (e.g. Salvation Army, Dwell), as well as public housing providers (e.g. the Tāmaki regeneration programme, Wellington City Council), the Centre aims to provide evidence on the well-being of tenants and the community, community formation and local urban design, carbon emissions related to energy and transport use, and housing quality, to help improve public housing policies and also support more effective allocation of government funding.

Ireland’s Department of Transport published its National Sustainable Mobility Policy (SMP) in April 2022, setting out a strategic framework and specific action plan to support a shift to more sustainable transport modes between now and 2030 (Department of Transport, 2022[40]). Its main objectives are to promote active transport journeys, such as walking and cycling, along with public transport use, while reducing private car journeys. Transport accounts for 18% of the total greenhouse gas emissions in Ireland, with road transport making up 94% of total transport emissions, and the National Sustainable Mobility Policy is aimed at helping Ireland meet its carbon emissions target of a 51% reduction by 2030.

The current transport system in Ireland is car-dependent, with private car use accounting for 74% of all journeys (Department of Transport, 2022[40]). There are geographic variations, as evidenced by the 2016 Census, where 55% of residents of the Greater Dublin Area reported that they travel to work by car, against 70% for those residing outside the metropolitan area (National Transport Authority, 2022[41]). Increasing mobility by enlarging transport volume (i.e. by constructing new roads) or by introducing measures to curb congestion, however, would not necessarily lead to greater well-being. OECD (2022[42]) illustrates an example of how well-being can be undermined when people are forced to travel further to meet their daily needs after local stores close down. Mobility could be seen at a glance as having improved, but it would be a misleading proxy for well-being. Ensuring accessibility via sustainable transport modes, on the other hand, can support both present and future well-being.

Placing well-being at the centre of transport policies could help change the overall trajectory of transport planning, from expanding mobility by road transport towards supporting sustainable accessibility. Transformative policies that change the car-dependent system from its core, can help achieve multiple well-being outcomes, rather than simply addressing negative impacts of the unsustainable transport system (OECD, 2022[42]). Along these lines, the vision of the SMP is to “connect people and places with sustainable mobility”. To nudge people towards more sustainable travel patterns, the Policy aims to “improve and expand walking, cycling and public transport options across the country”. The principles and goals of the Policy (Table 3.2) also show that it incorporates various dimensions of both the government of Ireland’s Well-Being Framework (Government of Ireland, 2022[43]) and the OECD Well-being Framework, such as safety, environmental quality, affordability, accessibility as well as inclusiveness for vulnerable populations. Achieving these goals can provide not just current well-being gains but also resources for people’s future well-being.

The SMP deals with multiple dimensions of the Irish Government’s Well-Being Framework, with some dimensions more explicitly illustrated in specific goals. For example:

  • The need for mobility to support people’s safety is emphasised. Although Ireland had the second-lowest rate of road deaths in the EU in 2019 (Government of Ireland, 2021[44]), challenges remain, especially for those who walk or cycle on roads. Some of the policies included in the SMP to improve the safety of mobility options include provision of a safer walking and cycling infrastructure within communities especially adjacent to schools; ensuring safe interchange between active travel and public transport; promoting the safety of railway network and services; and investing in the maintenance of the existing road network to a safe standard.

  • Environmental quality is covered extensively, both in terms of its contribution to current well-being (such as cleaner air today) and in terms of laying the foundation for future well-being (such as through more sustainable low-emissions transport modes). Goal 2 of the SMP aims to “reduce emissions by transitioning the bus, rail and small public service vehicle (SPSV) fleet across the country to low/zero emission vehicles”. Transitioning subsidised bus fleets to zero emissions vehicles; increasing the rail network with electrified services; and expanding electric vehicles in the SPSV sector are the key measures included to achieve this goal.

  • Inequality is addressed in terms of expanding sustainable mobility options for regional and rural areas. Delivery of improved walking and cycling infrastructure in towns and villages; expansion of bus services; as well as improving inter-regional connectivity will help increase connectivity for people in rural areas.

  • The inclusiveness of the transport infrastructure and system for all people regardless of age, size or disability is highlighted. For example, ensuring that bus and train stations are accessible for people with reduced mobility, as well as introducing a Young Adult Travel card that will provide a 50% discount on all subsidised public transport services, all aim at improving inclusive access for all.

The SMP is accompanied by a concrete action plan to 2025, which will be supported by complementary actions from other relevant national strategies. It is based on the OECD recommendation (OECD, 2022[42]), which called for the adoption of a clear implementation plan with specific targets, budgets and responsibilities across all governmental bodies, while revisiting measurement frameworks and models. In addition, a Leadership Group, chaired by the Department of Transport and including key stakeholders who will lead implementation of the actions under the SMP, will be established to ensure smooth delivery of the Policy, including the mid-term review scheduled to take place in 2025 (Department of Transport, 2022[40]).

Better understanding of the interconnectedness of well-being outcomes can strengthen policy integration and coherence. One example of such a policy area is the integration of land-use and transport planning that aims to support “compact growth and transport-oriented development” (Department of Transport, 2022[40]). Sustainable and well-connected communities with a high quality of life are feasible only under housing development plans that incorporate the installation of a quality public transport system. There is also a mutual reinforcement of compact growth when active transport modes are promoted in limited urban space with a high population density. The SMP details how integration should happen at different levels of the policy hierarchy:

  • At the national level, the National Planning Framework (NPF) has the objective of compact growth, and to achieve this objective, a working group has been established to consider transport-oriented development in major urban areas, jointly chaired by the Department of Transport and the Department of Housing, Local Government and Heritage (Department of Transport, 2022[40]).

  • At the regional level, as the Regional Spatial and Economic Strategies are reviewed, the National Transport Authority will provide an analysis of “land use development potential based on accessibility to the core public transport network” (Department of Transport, 2022[40]).

  • At the metropolitan and local levels, the metropolitan area transport strategies and the local transport plans need to ensure delivery of multi-modal transport infrastructure and the integration of sustainable transport and land-use planning. For example, the concept of “10-Minute Towns”, which “seeks to have all community facilities and services accessible within a 10 minute walk or cycle from homes or are accessible by public transport services connecting people to larger scaled settlements” (Southern Regional Assembly, n.d.[45]), is supported by the Southern Regional Assembly (SRA), which is the regional tier of government established under the Local Government Reform Act 2014. The SRA forges links between the EU and national and local levels, and has devised a framework and methodology of 10-Minute Towns for local authorities to use as implementation tools for their key towns (Southern Regional Assembly, n.d.[45]).

  • The importance of the “correct sequencing” of spatial and transport planning is also highlighted. For instance, making investments in interurban connectivity could have adverse or unanticipated consequences, such as urban sprawl. For the purpose of better coordination during the development process, the Department of Transport, in consultation with the Department of Housing, Local Government and Heritage, will review ways of strengthening transport appraisal requirements around the assessment of spatial and land-use considerations in its sectoral guidance (Department of Transport, 2022[40]).

Public consultations provided the backbone of the SMP, heavily influencing the development of the Policy framework and action plan (Department of Transport, 2022[40]). According to the Department of Transport, development of the policy began with a roundtable forum in 2018 for diverse stakeholders. An extensive set of background papers was produced, providing the basis for the public consultation process that ran from November 2019 to February 2020. Specific questions about the vision, objectives and targets for sustainable mobility were asked, as well as questions about enhancing the quality, reliability, safety and integration of sustainable mobility services (Government of Ireland, 2019[46]). A broad range of themes, such as active travel (27%), rural transport (15%), accessibility (12%), land-use and transport planning (11%) and regulation (11%), were included in over 250 submissions that were received in the public Department’s website, from a variety of public and private stakeholders during the consultation process. In addition to public consultations, other government departments, academics, business groups and disability representatives were consulted on a bilateral basis (Department of Transport, 2022[40]).

Moving forward, OECD (2022[42]) has recommended 1) redefining the goal of the transport system as sustainable accessibility; 2) prioritising the up-scale of transformative policies; 3) redefining the electrification strategy to support the transition towards a sustainable transport system; and 4) embracing a systemic approach to policy decision-making across government departments. Exposing people to the benefits of sustainable transport systems, such as reduced obesity or less air pollution, as well as providing people with opportunities to experience sustainable transport modes, such as bikes, will be instrumental in transforming people’s behaviours. These efforts would be helpful in transforming the ingrained mindset that favours private cars over other sustainable transport modes. It is also necessary to recognise the importance of accommodating the needs of the hard-to-reach groups in the implementation stage of the SMP, whose opinions could easily be overlooked in the public consultation processes.

The benefits of generally applying a well-being lens to policy extend to policies on the built environment as well. A well-being lens on policy allows policy makers to consider various dimensions of policy impacts on people’s lives in a more systematic way. Many OECD countries have already included domains or indicators related to the built environment in their national well-being initiatives, some more explicitly than others. Dimensions of housing and transport/mobility appear frequently, but indicators under broad domains of environment and safety also often touch upon aspects of the built environment. Subjective well-being indicators and people’s perceptions of the built environment are also frequently included, such as people’s satisfaction with the living environment or commuting. There have also been calls for more detailed well-being datasets to be developed by agencies, including those more directly dealing with policies concerning the built environment, such as ministries of housing, urban planning, transport or infrastructure, in addition to national well-being frameworks that are often developed by the finance ministry or National Statistical Offices.

This chapter has presented how a well-being lens can be used in refocusing, redesigning, realigning and reconnecting (4Rs) policies on the built environment. Refocusing is necessary to put the built environment back on a positive trajectory in terms of sustainability and well-being and also to close the widening gap in society. Redesigning built environment policies with well-being evidence can help address possible synergies, trade-offs and unintended consequences that different policies related to the built environment may generate. A well-being lens can also contribute to realigning resources for the built environment with a long-term time horizon. Policies concerning the built environment require input from a wide variety of stakeholders, and a well-being lens can help reconnect the public and the private sector as well as civil society.

Defining, measuring and analysing the built environment through a well-being lens can lay the foundation for embedding well-being evidence in built environment policy-making more broadly. Beyond expanding the scope of cost-benefit analysis in economic terms to include other important social and environmental dimensions, a well-being lens can help policy makers better understand and manage the multifaceted trade-offs and synergies inherent in designing and delivering built environment policies. Given the long lifespan of much of the accompanying infrastructure, built environment policies call for a long-term perspective, and a well-being lens that considers both current and future well-being could be helpful in aligning short-term and long-term policy objectives.

Better assessment of the impact of the built environment on well-being across population groups and countries, as well as within countries, is necessary. Data and evidence gaps remain that need to be addressed in order to advance an integrated policy approach in OECD countries. Internationally comparable data relevant to the built environment is often limited in geographical scope (e.g. only having data on metropolitan areas, missing out on rural areas or urban-rural linkages) or misses out on important population groups (e.g. children or the elderly). Country-specific analysis or detailed country profiles will prove to be useful in considering the different historical, cultural and political contexts of countries and regions for the built environment. Exploring the impact of the built environment on the lives of certain vulnerable population groups could also help improve policies concerning these groups (e.g. built environment policies for the disabled population).

Analysing the inter-relationship between well-being and the built environment underscored many dimensions of the built environment that impact people’s lives and societal sustainability and that are oftentimes overlooked in the policy-making process. As more well-being data related to the built environment becomes available, it should be possible to conduct in-depth analysis on the causal relationship between dimensions of well-being and elements of the built environment. Performing multivariate analysis on components of the built environment and well-being dimensions will offer more detailed evidence on how the built environment impacts well-being, or vice-versa (i.e. how people’s lives could shape or alter the built environment.)

Considering different elements of the built environment (i.e. housing, transport, urban planning/land use, technical infrastructure) side by side can highlight the balance of performance and relative strengths and weaknesses. However, different components also relate to one another. More work could be done to help understand how interactions between elements of the built environment have a profound impact on people’s quality of life (e.g. how transport infrastructure facilitating longer commutes influences urban design and the housing market and their impact on people’s well-being). Some features of the built environment will also have mixed impacts on well-being. In many ways, this would highlight the benefit of applying a well-being lens: to bring greater transparency on the wide-ranging impacts and elucidating the trade-offs so that they can be better managed. Further work is needed to better understand precise trade-offs that might be involved across the different components.

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  • In Australia, Australia’s Measuring What Matters: Australia’s First Wellbeing Framework (The Commonwealth of Australia, 2023[47]) was released in July 2023 by the Department of the Treasury and draws on the OECD Well-being Framework as a basis to measure progress and wellbeing. The Framework has 50 indicators on five well-being themes (Healthy, Secure, Sustainable, Cohesive, Prosperous). It also includes cross-cutting dimensions of inclusion, equity and fairness to reflect the need to ensure that wellbeing outcomes are fairly shared amongst the Australian population.

  • Austria has been publishing an annual report on well-being in terms of material prosperity, quality of life and the environment since 2012, with the latest publication being the How’s Austria 2021 report (Austria, 2021[48]).

    • Under the Quality of life domain, housing indicators include housing cost overburden (where housing costs exceed 40% of household income), very poor standard of housing, and subjective environmental stress in the living environment. Among these indicators, the “very poor standard of housing” indicator is defined as when two of the following four conditions are met: 1) no bathroom; 2) no toilet; 3) damp walls or floors, rot in window frames or floors, leaking roof; and 4) dark rooms.

    • Transport and mobility indicators are included under the domain of the Environment. Indicators include energy consumption of transport, transport performance of truck traffic (i.e. transport volume linked to the distance travelled by road freight vehicles in Austrian territory), fuel consumption of private cars, use of public transport, and greenhouse gas emissions from transport.

  • Canada’s Toward a Qualify of Life Strategy for Canada (Department of Finance Canada, 2021[49]) includes the five broad domains of quality of life: Prosperity, Health, Environment, Society and Good Governance. It applies two cross-cutting lenses, Fairness and Inclusion and Sustainability and Resilience, to each of these five domains. Each domain is further organised into two or four sub-domains that are associated with each of 83 indicators. Among these, housing needs is included in the set of 20 indicators (Statistics Canada, 2023[50]) that are being used in the context of budget assessments.

    • Under the domain of Prosperity, housing needs and homelessness are included, as indicators associated with economic security and deprivation.

    • Under the Environment domain, indicators such as clean drinking water, satisfaction with local environment, walkability index, access to public transit and waste management are examined. It is mentioned that the environment can be interpreted broadly to include more than just nature, as access to parks and public transit, walkable communities, lower levels of noise pollution and pleasing aesthetics in one’s local environments all contribute to people’s well-being. Access to pristine green and blue spaces is pointed out as a source of recreation as well as being important to Canadian identity and central to Indigenous cultures.

    • The Health, Society and Good Governance domains also have indicators that would enable a multidimensional perspective on the built environment, such as timely access to a primary care provider, a sense of belonging to the local community, an accessible environment, and perceptions of neighbourhood safety after dark. Among these, an accessible environment, measured in the Canadian Survey on Disability (CSD), is the proportion of the population reporting having experienced barriers due to limited access to different areas and activities in daily life (e.g. floorplans inside buildings, lighting or sound levels inside buildings, sidewalks) due to a long-term physical or mental health condition (Statistics Canada, 2022[51]).

  • Germany’s Government Report on Well-being in Germany introduced the national well-being framework, comprised of 12 dimensions and 46 indicators that are updated on a regular basis (Federal Government, 2017[52]). The framework’s 12 dimensions are further arranged into three broad groupings: aspects that directly concern people’s lives and outcomes at the individual and household level (“Our Lives”); aspects that describe the surroundings in which people live (“Our Surroundings”); and aspects that relate to the national or global context, such as the foundations for social coexistence in Germany and the country’s role in the world (“Our Country”).

    • Three dimensions of “Our Surroundings” (“Standing together in family and society”, “At home in urban and rural areas”, “Living a life in security and freedom”) describe safety, mobility, accommodation and social cohesion. Under “At home in urban and rural areas” are indicators such as the ratio of rental costs to net household income, travel time to educational, service and cultural facilities, and broadband access.2

  • In Iceland, the Prime Minister’s Committee on Indicators for measuring Well-being developed Indicators for Well-being in 2019 (Government of Iceland Prime Minister’s Office, 2019[53]). The Committee proposed 39 indicators under the social, economic and environmental categories. There are a number of indicators directly related to the built environment: housing cost overburden, quality of housing, protected areas, quantity of municipal solid waste and recycling rate of municipal solid waste. The framework also includes elements of people’s living conditions that relate, in part, to the built environment, such as feeling safe after dark.

  • Israel adopted a resolution in 2015 requesting the Central Bureau of Statistics to publish a set of Well-being, Sustainability, and National resilience indicators’, with the aim of examining changes in well-being in Israel, and for comparisons between different population groups (Central Bureau of Statistics, 2022[54]). The Central Bureau of Statistics updated the 80 indicators, spanning 11 domains, in 2020. One domain explicitly related to the built environment is Housing and Infrastructure. This domain includes the share of households who spent 30% or more of their net income on housing,3 satisfaction with the dwelling, satisfaction with the area of residence, percentage of the population not connected to a sewage treatment system, population without access to water infrastructure, satisfaction with public transportation, housing density, dissatisfaction with commuting time, and the monthly cost of housing services out of disposable income (updated to 2018, base year 2003).

  • Ireland’s First Report on a Well-Being Framework for Ireland in 2021 set out an overarching vision, conceptual framework and dashboard, with a Second Report in 2022 (Government of Ireland, 2022[43]).

    • The well-being framework includes Housing and the Built environment as one of its 11 key dimensions. Access to housing is considered in terms of “the ability of a person to access and maintain secure housing”, which is related to the affordability and availability of accommodation. The impact of housing quality on healthy living, such as the presence of damp or leaks or the quality of insulation, is also included. The “built environment” captures access to various services (e.g. education, transport and recreational facilities, health care, Internet connections, and utilities such as water and electricity). Indicators under this dimension include new dwelling completions, the number of domestic dwellings with an A or B energy rating,4 the at risk of poverty rate after rent and mortgage interest, and the average distance to everyday services.

    • Another dimension, Environment, Climate and Biodiversity, measures human impact, which is intended to capture the level of emissions, land use, waste and biodiversity. Indicators relevant to the built environment include the proportion of waste to landfill, and water bodies assessed as “high” or “good”.5

    • The dimension of Safety and Security includes people’s perceptions of safety and security, such as how safe a person feels in everyday activities such as walking home at night or on public transport. It also considers the risks and impacts associated with infrastructural hazards. Safety and Security indicators broadly related to the built environment include persons killed or injured on roads and the percentage of the population who worry they could be a victim of a crime.

  • In Korea, Statistics Korea has been updating its National Quality of Life Index since 2014, with the objective of providing information for policies to improve people’s well-being (Statistics Research Institute, 2023[55]). It considers 71 different indicators under 11 dimensions. Indicators under the three dimensions of Housing, Environment and Safety each describe the state of the built environment from different angles. The Housing dimension includes indicators such as the home-ownership rate, rent-to-income ratio, living space per capita, dwellings without basic facilities (i.e. kitchen, toilet/bathroom), commuting time to workplace, and housing environment satisfaction. The Environment dimension includes indicators such as public park size per person in a city and the water supply coverage rate of a rural area. Several self-reported indicators that address people’s perceptions of their living environment are also included: satisfaction rates for air quality, water quality, soil environment, noise level and green environment. As for the Safety dimension, indicators such as feeling safe walking alone at night, the road casualty rate, and the accident-induced child death rate are included.

  • In the Netherlands, Statistics Netherlands (CBS) has published three editions of the Monitor of Well-being and the Sustainable Development Goals since 2017, using a structured set of indicators and a description of the trends over time (CBS, 2020[56]). The Monitor describes trends in well-being for Dutch people “here and now” by outlining the current level of well-being as well as the well-being “later” for future generations. It also adds a description of the way well-being is distributed over various population groups. To make observations about trends of well-being relevant to the built environment, indicators are used such as time lost due to traffic congestion and delays, housing quality, satisfaction with housing, often feeling unsafe in the neighbourhood, quality of inland bathing waters, urban exposure to small particulate matter air pollution. Examples of indicators for the distribution of well-being relevant to the built environment are satisfaction with commuter travelling time, quality of housing, satisfaction with housing, feeling unsafe in the neighbourhood, and experiencing pollution in one’s own neighbourhood.

  • New Zealand’s Treasury published their first official Living Standards Framework (LSF) Dashboard in 2018. The LSF is intended as a practical tool both for analysts and for promoting a broader assessment of policy options. The LSF Dashboard (2021 edition (New Zealand Treasury, 2021[57])) spans three levels: 1) our individual and collective well-being; 2) our institutions and governance; and 3) the wealth of Aotearoa New Zealand.

    • Of the 12 domains of well-being under our individual and collective well-being, the domains most directly relevant to the built environment are housing and environmental amenity. Housing is defined as “having a place to call home that is healthy, suitable, affordable and stable” and environmental amenity as “having access to and benefiting from a quality natural and built environment, including clean air and water, green space, forests and parks, wild fish and game stocks, recreational facilities and transport networks”. Existing indicators under housing are household crowding, housing cost and housing quality, but provisional well-being indicators for the LSF2021 Dashboard for housing have newly introduced the age-standardised home ownership rate. For the domain of environmental amenity, the indicators linked to the built environment are access to the natural environment, water quality and public transport accessibility.

    • The wealth of Aotearoa New Zealand provides indicators for the four aspects of wealth: financial and physical capital, human capability, natural environment and social cohesion. Among these, financial and physical capital specifically includes “tangible, human-made assets, such as buildings, machinery and infrastructure”.

  • The United Kingdom’s Office for National Statistics (ONS) examines the country’s progress (Quality of Life in the UK) across 10 domains of well-being: personal well-being, relationships, health, what we do, where we live, personal finance, economy, education and skills, governance and the environment (Office for National Statistics, 2023[58]). Indicators that describe the built environment are primarily placed under the domain of Where we live, detailing the quality of the local life and the community, and how people feel about it. Indicators include crime, feeling safe, accessed natural environment, belonging to the neighbourhood, access to key services, and satisfaction with accommodation.

Notes

← 1. An iwi, or Māori tribe, is one of the largest kinship groupings and is generally made up of several hapū that are all descended from a common ancestor. Hapū are clusters of whānau, where the whānau is usually an extended family grouping consisting of children, parents, often grandparents, and other closely related kin (Stats NZ DataInfo+, n.d.[59]).

← 2. The ratio of rental costs to net household income provides information on rental housing exclusively, in particular how much people have to spend on rent and utilities out of their disposable monthly income. Travel time to educational, service and cultural facilities measures the time people need to travel from their homes to the nearest regional or major regional centres with public transport or by car. The indicator of broadband access is the percentage of households and businesses with access to high-speed (more than 50 Mbit/s) broadband connections.

← 3. The net money income of a household is divided by the number of standard persons in the household. Household size affects the standard of living that can be maintained on a given income. To provide a basis for comparing the standard of living for households with varying numbers of members, the comparison is usually based on income per standard person. For that purpose, a scale was designed that determines a two-person household as the base unit. The larger the number of household members, the lower the marginal weight of each additional person in the household (size advantage) (Central Bureau of Statistics, 2022[54]).

← 4. A Building Energy Rating (BER) is an indication of the energy performance of a dwelling (represented in units of kWh/m2/year). The BER certificate indicates the annual primary energy usage and carbon dioxide emissions associated with the provision of space heating, water heating, ventilation, lighting and associated pumps and fans. In Ireland, a BER certificate and advisory report is compulsory for all homes being sold or offered for rent since 1 January 2009. A BER is also required for new dwellings that apply for planning permission on or after 1 January 2007. A BER certificate is required to avail of the grants for energy-efficiency improvements to the home that are provided under the Better Energy Homes scheme (Central Statistics Office, n.d.[60]).

← 5. This classification is based on the EU Water Framework Directive (2000/60/EC). Under the directive, water quality is ranked from best to worst as “high”, “good”, “moderate”, “poor” and “bad”.

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