From user-focused to user-driven service delivery in Norway

This chapter analyses the digital service delivery landscape in the Norwegian public sector. It discusses citizens’ digital rights in regard to their interaction with the public administration, and assesses the culture and practices of openness and public engagement across the public sector in relation to the design and delivery of digital public services. It highlights those enablers that should be in place in order to properly support the digital transformation of the public sector, through the strategic integration of digital service delivery, underlying the potential of digital technologies for crossborder services in the Nordic and Baltic regions.