Executive summary

The digital transformation of the public sector is imperative to achieve the transition from e-government to a fully developed open, and efficient, digital government. The rapid and pervasive uptake of digital technologies worldwide is generating innovative business models and drastically changing the lives of citizens. Constant access to online products and services, and the increasing convenience and simplicity of digital services has also raised citizens’ expectations regarding communications and services in the public sector. Governments need to rapidly capitalise on the availability of new technologies to better serve their constituencies.