Towards effective citizen participation in policy making and service delivery in Kazakhstan

Good decision making requires the knowledge, experience, views and values of the public. This chapter analyses the environment for effective citizen participation and its potential to improve service delivery and policy making in Kazakhstan. The country’s Access to Information Law constitutes the backbone of open government reforms and is an important first step towards participation on the basis of an informed public. The chapter examines Kazakhstan’s endeavours to go beyond just providing information to stakeholders and the government’s efforts for effective consultation and engagement with its citizens as partners.