Digital government for better services and more inclusive growth in the Dominican Republic

This chapter assesses the potential of digital government to improve service delivery and support inclusive growth in the Dominican Republic. It assesses digital governance as a way of building a whole-of-government approach to the use of digital technologies. It then looks at how to improve the access and uptake of digital public services, as well as participatory approaches in service design, delivery and evaluation. Untapped potential in alternative service delivery channels, such as social media and mobile devices, and open government data to support user-driven service delivery and public value creation, are addressed. Finally, this chapter assesses the potential of digital technologies and data to foster public sector productivity and the institutional competitiveness of the Dominican public sector. It ends by formulating recommendations that seek to reinforce public sector intelligence of the Dominican government for evidence-based policy making and more tailored service design and delivery.