Introduction

The government of Chile faces rising citizen expectations of government performance in a context of increasing budgetary pressures. This context should lead public authorities to find smarter organisational arrangements and better use of technology as a driver of efficient and effective policy design and implementation. The strategic use of digital technologies provides governments with the opportunity to enhance the productivity, efficiency and effectiveness of government operations and improve public sector intelligence while opening up decision-making processes, bringing in the “voice” of the users – with the ultimate objective of leading to more inclusive and satisfactory policies and public services for citizens and businesses. This requires a solid governance framework and institutional arrangements. This Digital Government Review of Chile seeks to make policy recommendations aimed to strengthen the governance of digital government in Chile, which will increase the government’s ability to steer and use information and communication technologies (ICTs) strategically to boost public sector performance and improve public service delivery. These recommendations will be developed after careful examination of experiences across OECD countries in addressing key ICT governance issues required to accelerate the digital transformation of the public sector and a thorough assessment of Chile’s digital government ecosystem.