Digital government and administrative simplification in Chile

This chapter describes the current digital government and administrative simplification initiatives being implemented by the government of Chile. It reviews these practices against the framework set by the 2014 OECD Recommendation of the Council on Digital Government Strategies. It focuses on initiatives such as Chile Atiende, Empresa en un día, Escritorio Empresa, and SICEX. Furthermore, it discusses the case of the Chilean ports as the Agenda for Productivity, Innovation and Growth considers logistics one of the main priorities of the country. In addition, it discusses instruments to align different agendas and foster policy coherence, effective collaboration and co-ordination. Finally, it recommends several actions in order to improve the alignment of actions aimed at improving digital government, administrative simplification and service delivery to increase impact.