Executive Summary

Problem solving is an important part of work and daily life. The labour market now places a premium on higherorder cognitive skills that involve processing, analysing and communicating information. Meanwhile, citizens are daily confronted with a plethora of choices concerning such important matters as retirement planning and saving, health care, and schools for their children that require managing and evaluating multiple and competing sources of information. In addition, the widespread diffusion of information and communication technologies (ICT) has transformed ways of working, learning and interacting. As a result, the capacity to manage information and solve problems using digital devices, applications and networks has become essential for life in the 21st century.