Formulating solid business cases for cross-border public service delivery

Estonia and Finland have developed close partnerships and co-operation on information and communication technology policies. The two governments now share the ambition to take this co-operation further and expand the availability of interoperable digital public services, data exchanges and infrastructures across the border. This chapter identifies customer-facing transactions as well as background exchanges in four high-impact policy areas: taxation, healthcare, social affairs and private sector development. It discusses how political intentions can be converted into tangible implementation, including the establishment of shared governance, co-ordination and management mechanisms. The roadmap proposed in this chapter aims to support exploring, piloting and implementing digital cross-border services and data exchanges.