Executive summary

Today’s complex economic and societal challenges, accelerating technological change and instant communication are forcing governments to adapt. The traditional structures, methods and even roles of the state are no longer sufficient for tackling complicated problems that cross sectoral and national boundaries. Citizens are also demanding a greater say in public policies and services, and expect them to meet their individual needs quickly and efficiently. At the same time, trust in government – and in institutions in general – has declined in many countries, making it even more difficult for the state to carry out needed reforms. Governments therefore need to become more strategic and agile, to identify looming challenges and adjust quickly.