Improving trust in government: Citizen and business buy-in to strategy implementation

This chapter examines the issue of trust in government and citizen and business buy-in to national strategy implementation. This chapter first presents Polish data that shows low trust in government and explains the challenges the government faces in this regard. The chapter then highlights the need to enhance consultation capability to improve trust and mobilise citizens and businesses effectively in policy and service design and delivery. Poland’s strategy to engage citizens in meaningful consultations has been set, but it has yet to be fully implemented.