Managing for results: Implementing an organisational procurement strategy and evidence-based performance management in ISSSTE

This chapter identifies how the procurement’s strategic role could be better recognised in the State’s Employees’ Social Security and Social Services Institute (ISSSTE) and shows the lack of coherence in its procurement system, partly due to the absence of an organisational procurement plan. It also describes how public procurement is used by the Mexican federal government and ISSSTE to foster socio-economic objectives, particularly to support the participation of small and medium-sized enterprises. Finally, the chapter demonstrates how lack of data and of an adequate performance management system hinders evidenced-based decision-making and effective management of ISSSTE’s procurement function.