Getting the Right Services to the Right People at the Right Time

More people with disability could work if they were helped with the right supports at the right time. The chapter argues that much can be gained from improvements in three areas: better cross-agency co-operation systematic and tailored engagement with clients and improved institutional incentives. Currently, in many countries too many actors and agencies are involved in benefit and service provision they do not co-operate effectively they do not have sufficient incentives to promote the new employment focus of policy and they lack the tools and resources to provide timely services in the mix needed by the client. In seeking to improve their systems and measures, most countries face barriers stemming from the lack of data and evaluation of programmes currently in place.