Annex A. Experiences from other OECD members

OECD countries are increasingly focusing their efforts on broadening the scope of e-government programmes to enhance its value as a driver to sustain public sector reform goals and achieve public efficiency and effectiveness, while sustaining ongoing service delivery improvement. For many of them, this has meant broadening the e-government vision to take into consideration that enabling societal-wide efficiency and effectiveness could realise better use of public resources at large – i.e. to help improve public service delivery, to enable citizens to better access services – without losing sight of the necessary focus on efficiency and effectiveness is essential. Broadening the e-government vision implies, for the majority of OECD countries, a citizen-focused (and/or business-focused) and a whole-of-government approach to e-government development. In pursuing this approach, many OECD countries are in the process of rearranging governments’ online and off-line organisational structures and of establishing service clusters that cross the traditional organisational structures of programmes, departments and agencies.