Development agency creation, evolution, performance and review

This chapter assesses when and how a development agency should be set up and how it should be reviewed and encouraged to evolve. It is in the nature of development agencies that they deal with dynamic contexts and constantly changing activities. They must therefore be highly adaptive organisations. Successful agencies continuously evolve and adapt and do not remain rigid, so mechanisms for shaping how they evolve and adapt are essential. Through its discussion, this chapter provides answers to other important issues such as which tasks a development agency should undertake, how to review performance, when to enlarge or contract an agency’s roles and activities, how best to deal with process and timing as well as what can go wrong.