copy the linklink copied!Chapter 4. Generating a more strategic investment cycle among Managing Authorities
For governments to optimise their investment potential, it is important that they engage in strategic planning that is tailored, result-oriented, realistic, forward-looking and coherent with development objectives at different levels. This chapter identifies that there is room for Managing Authorities to take a more strategic approach to Operational Programme planning, programming and priority setting. They also need to optimise coordination for programme design and implementation, address information gaps, improve knowledge sharing and expand communication. Building beneficiary capacity is another common challenge to be addressed, as well as engaging with external stakeholders. The chapter also identifies that Managing Authorities should render the programme implementation processes more strategic, and expand performance measurement practices to better support outcome evaluations.
copy the linklink copied!Introduction
Strategic frameworks, planning and processes drive investment throughout the investment cycle, providing investment initiatives with an anchor into larger development objectives. For governments to optimise their investment potential it is important that they engage in strategic planning that is tailored, result-oriented, realistic, forward-looking and coherent with development objectives at different levels (OECD, 2013[1]). This is just as true for Managing Authorities (MAs) wishing to effectively manage and implement their Operational Programmes (OPs) as it is for other public sector bodies, as well as the private sector. Poor strategic planning, especially the lack of a long-term strategy at the central level, is considered among largest obstacles to ensuring effective public investment, particularly among European Union (EU) subnational governments (OECD-CoR, 2016[2]) (Box 4.1). The lack of long-term strategic planning capacity is also deemed a challenge by subnational EU governments, and a lack of adequate own expertise to design projects represents an important bottleneck in their ability to undertake infrastructure investments, specifically (OECD-CoR, 2016[2]).
Between March and July 2015, the OECD and the European Union (EU) Committee of the Regions (CoR) conducted a survey of subnational governments in the EU to assess the challenges linked to infrastructure investment. A total of 295 respondents from all EU countries (except Luxembourg) participated in the survey.
The survey’s results show that governance challenges for infrastructure investment are prominent at the subnational level, essentially at the planning stage. At the core of planning, three quarters of respondents identified a lack of co-ordination across sectors, levels of government and jurisdictions as a top challenge. A large majority of respondents (90%) considered excessive administrative procedures and lengthy procurement to be a challenge. Sixty-six percent considered that a monitoring system exists, but that monitoring is pursued as an administrative exercise and not used as a tool for strategic planning and decision-making (Figure 4.1).
Note: N=295
Source: (OECD-CoR, 2016[2]).
While the CoR survey results cited above focused on the investment capacity of subnational governments, the findings are relevant for the MAs and European Structural and Investment Fund (ESIF) management for two reasons. First, there are MAs throughout the EU that operate at a regional level as regional MAs (e.g. in Germany, Greece, Italy, Poland and Spain) and thus invest at the subnational level. Second, and potentially more importantly, ESIF beneficiaries – especially for European Regional Development Fund (ERDF), which accounts for the bulk of the allocated financing – include subnational governments (either regional or local authorities) who must design and implement investment projects to be supported by these funds.
This pilot action highlights that despite contextual and structural differences, in the context of the administrative capacity for ESIF management, MAs appear to face a series of common strategy challenges. These challenges include ensuring a strategic approach to OP programming and implementation, and identifying the priorities that can best support achieving national and local development aims. Striking a balance between top-down and bottom-up input to OP design and implementation can also be challenging, as is building effective information flows and knowledge-sharing mechanisms, and ensuring that operational practices are optimised. Much of this requires refining exiting coordination mechanisms, which in broad terms are firmly in place. Equally important, more could be done to ensure that beneficiaries and other stakeholders are engaged and capacitated, and that performance measurement practices are more strategic, less cumbersome and contribute evidence bases for the development of future Partnership Agreements (PAs) and the OPs that support them. In the forthcoming programming period, these challenges may become accentuated among MAs that move to a greater delegation of functions to regional levels, unless mechanisms are in place to manage them at all levels of OP implementation.
copy the linklink copied!Taking a more strategic approach to OP planning, programming and priority setting
The capacity of national and subnational institutions to design effective strategies, allocate appropriate resources and efficiently administer EU funds can have a positive incidence on the contribution of Cohesion Policy to the economic development of a territory (Bachtler, Mendez and Oraže, 2014[3]). While not the case for all MAs, in those instances where the links between higher-level strategic documents (e.g. national or regional development plans, sectoral development strategies, etc.) are weak, unclear or missing, the result is greater difficulty in seeing the “big picture” and a tendency to get entwined in the technical details and immediate needs of specific projects and OP implementation. Making sure the links between different levels of strategic documents are clear to staff can help better support their capacity to make decisions and undertake day-to-day activities that advance operations. Often, strategic gaps can be seen in project selection and appraisal, as well as in the monitoring and evaluation of OPs. For example, project appraisal indicators or the way MAs monitor the programme progress tends to ensure the degree of “formality” but not necessarily evaluate strategic impact (i.e. outcomes), be it of an individual project or the OP as a whole. Weak strategic underpinnings for OP implementation can lead an MA to focus primarily on the short-term (e.g. rapid absorption) and on technicalities. This can manifest by using the funds in ways that align most closely with past use (limiting the risk of non-compliance with technical guidelines), rather than taking a longer-term strategic approach and promoting investments that may be slightly more innovative (though may require more support to ensure compliance) and which may contribute more effectively to meeting national and regional development objectives.
Several obstacles impede a more strategic approach to OP planning, programming and priority setting among MAs. Among the pilot project MAs, in a few cases, a high-level strategic framework was not in place to guide the OP design and implementation. More commonly however, there appears to be a limited ability – or potentially limited opportunity – to capitalise on the complementarities and synergies among the different projects, programmes, or Priority Axes forming an OP, thereby affecting the MA’s capacity to optimise existing resources. MAs can also face difficulties in setting priorities that reflect national and subnational development needs and align with the implementation capacity of beneficiaries.
Clear links to higher-level strategic frameworks can support strategic planning for OP investment
A strategic guideline for investment, often a higher-level strategic framework, can serve as an anchor and offer a long-term vision for development with clear objectives and development priorities. For ESIF, this strategic guideline is embodied in the PA between the European Commission and EU Member States, with OPs being the means to implement the strategy. PAs and OPs are frequently developed in parallel. An EU study indicates this to be the case about 60% of the time for Cohesion Policy OPs (EC-DG REGIO, 2016[4]). While it was frequently the PA that provided the strategic framework for OPs, thereby facilitating the ability to establish a clear hierarchy between the two frameworks, in the case of European Social Fund (ESF) particularly, strategic issues were often first decided through the OP (European Commission, 2016[5]). The reasons behind this may include a need to respond quickly to planning requests, as well as limited experience working within the Cohesion Policy and ESIF structures (particularly in the case of newer EU Member States).
At a national level, a clearly articulated long-term investment strategy, be it for overall development or for a specific sector, can help align priorities between the OP and national level objectives. Higher-level national strategies and an OP are mutually supportive. This is particularly important as an OP is, itself, not a strategic guideline for investment. Rather it depends on already established strategic guidelines to clarify long-term investment objectives, and guide the prioritisation of projects by sector, programme and level of government.
Ultimately, higher-level strategic frameworks offer MAs a clear path to follow or refer back to throughout the OP implementation. Even though in the current 2014-2020 cycle a clear and better linkage to EU 2020 goals as well as own national strategies was a conditionality for allocating ESIF funds, a lack of strategic guidance, and limited ability to go beyond the technical details was an often mentioned problem among pilot MAs. Despite links between ESIF allocations and the EU2020 strategy as well as other EU or national goals established in PAs, these may not be sufficiently evident and/or do not help guide the actions and operations of implementing staff.
Specifically with respect to national- or regional-level development strategies, these can help ensure that OP design and implementation takes a place-based rather than spatially-blind approach, potentially maximising the contribution of an OP to the growth potential of a specific territory. This is particularly important for regional MAs and Regional Operational Programmes (ROPs). ROP programming ideally should reflect territorial specificities, be aligned to regional development needs, and be adapted to different local contexts, such as the degree of subnational autonomy, market conditions, or institutional or beneficiary capacities. For example, national MAs can provide tailored support to regional MAs to improve their OP or ROP implementation capacities in cases where there is a misalignment between OP objectives and regional “market” realities. In addition, development strategies serve as additional guidance for ensuring that the OPs/ROPs help regional actors meet broader development and investment goals. For example, in 2011-2012, Poland introduced the Long Term National Development Strategy: Poland 2030: The Third Wave of Modernity. Before that, Poland put in place the Medium Term National Development Strategy (MTNDS), setting out strategic development objectives for the country from 2010 to 2020, and identifying key development activities, including those that could be supported by EU funds in the 2014-2020 period. Nine integrated strategies, including the National Strategy for Regional Development 2010-2020, were also developed under the MTNDS, aiming to assist the achievement of the development objectives (Polish Minstry of Economic Development, 2017[6]). Similarly, the Czech Republic is creating a National Investment Plan covering the period up to 2030, which aims to be financed by the state budget, ESIF resources, and private investors, among others. The Plan includes a long-term fiscal framework and, having gathered information on local needs, targets transport, energy and other infrastructure as primary national investment priorities based on identified local needs (OECD, 2019[7]).
Just as important as ensuring links between higher level strategies and OPs, is ensuring that MAs have input into their OP’s design at the very early stages. An OECD study on the governance of infrastructure investment highlights that, in many countries, consultation with stakeholders tends to take place in the investment preparation phase but is less common in setting an overall vision, prioritising investments or assessing needs (OECD, 2017[8]). Responsibility for preparing the various framework documents that provide strategic guidance to OPs, be they national or sector strategies, or the country’s Partnership Agreement with the EU, rests with the national authorities and line ministries. MAs are implementing agents who work under determined structures and framework conditions. Yet they have expertise and knowledge that is valuable for not only OP implementation, but for future programming as well. Thus, if they are not responsible for designing or structuring their OP, bringing their perspective into the early discussion phase is part of the strategic planning component of the investment cycle. Doing so helps responsible authorities tap into an MA’s experience with OP implementation and their understanding of beneficiary needs, as well as what may or may not work. This, in turn, helps better align the OPs with sectoral and regional investment needs and specificities, and maximise coherence among policies and programmes. It can also help MAs identify, early on, where the synergies and complementarities lie within their OP to effective design Priority Axes programming in a way that harnesses these ex ante, rather than trying to accomplish the task ex post.
Setting OP investment priorities that reflect national and regional development needs
Strategic priority setting can be complex and require a sophisticated approach to balance different factors. It is, however, fundamental in order to focus programme implementation and avoid wasting resources on secondary issues, thereby supporting more effective and efficient absorption of ESIF. MAs must take into consideration the higher-level priorities established in the PA, as well as national and often regional priorities for development and their capacity (including resources) to invest. Balancing these various factors can be tricky. In a case study of Scotland’s European Regional Development Fund (ERDF) and the European Social Fund (ESF) OPs (2014-2020), stakeholders stated that one of the challenges affecting policy efficiency and additionality was the discrepancy between the priorities set conceptually and strategically (e.g. a focus on research and development investment as part of the ‘smart growth’ agenda) and the availability of local match funding, as well as the match funding to be ensured by third sector organisations, to actually develop and deliver projects in specific areas (Dozhdeva, Mendez and Bachtler, 2018[9]). Investment priorities can also be influenced by different actors (e.g. government agencies, ministries etc.), whose objectives are supported by OP spending. This adds additional complexity to the MA’s work when considering which investments may most effectively respond to national and subnational needs and aims. Balancing technical requirements established by the EU (e.g. eligible costs, ring-fencing, mid-term review based on performance framework, etc.) and strategic considerations associated with investment needs and capacity – be they national, sectoral or regional – is an intricate task for the MAs when setting priorities. In addition, care needs to be taken that priority-setting is not driven by the inertia of out-of-date plans, prior assumptions, or narrow political considerations (OECD, 2013[1]).
The importance of a multi-stakeholder or “partnership” approach to investment planning processes cannot be emphasised enough. Strong top-down processes in priority setting can weaken OP implementation by limiting stakeholder input and the ability to take into consideration the needs and capacities of beneficiaries, be they regional or local authorities, the private sector, civil society or others. There is evidence indicating that strategies combining top-down with bottom-up approaches are among the most effective (Crescenzi and Giua, 2016[10]). This pilot illustrated that top-down approaches could originate at a national level or at the MA level vis-à-vis beneficiaries. This was illustrated by instances where priorities are established at a central level based on the impact they are expected to achieve regionally; and instances where the contribution to priority identification and setting by subnational-government beneficiaries is limited. Regardless of where a top-down approach originates, bringing OP stakeholders into the process of defining and validating priorities (and investment needs) can help ensure priority robustness, add to evidence bases, and increase the potential for project take up when calls are made. Setting priorities, and acting on them effectively, requires fruitful co-ordination and communication within the MA and between the MA and other ESIF stakeholders, including regional governments (where applicable), the national government and the European Commission, as well as Intermediate Bodies (IBs), regional and local authorities and beneficiaries. This can help ensure that subnational specificities, beneficiary capacities and overall investment needs are further integrated into the process, thereby facilitating more effective OP implementation. It can also generate greater trust by lending a greater degree of transparency to the whole OP investment process – a process that may be considered opaque, particularly by private sector beneficiaries. For example, in London, the London Economic Action Partnership brings together entrepreneurs, businesses, the Mayoralty and the London Council in order to identify investment priorities and strategic actions of ESIF programmes to support job creation and economic growth in the capital. A Committee is also set up within this Partnership to oversee the ESIF programmes and ensure that they meet the strategic priorities of London (ECORYS, n.d.[11]).
Capturing complementarities and synergies across and within OPs
OPs are all, or almost all, composite structures, formed by a number of different Priority Axes. With composite structures, bringing together the various relevant sectors involved to contribute input into programme and project design and/or implementation can improve capacity to identify and capitalise on cross-sector synergies and strengthen strategic complementarities. While most Priority Axes and related programmes can benefit from cross-sector input, their design, priorities and associated projects can often and easily be organised by line ministries working vertically within their sectors, or central authorities responsible for ESIF programming. Many countries commonly apply this sector-oriented approach to infrastructure investment. In an OECD survey of infrastructure governance, 12 out of 27 respondents stated that infrastructure development was linked to sectoral plans and generally not developed in an integrated (i.e. cross-sector) fashion (OECD, 2017[8]). There is nothing inherently wrong in this, as sector strategies are very helpful, especially for sector driven MAs (e.g. MAs responsible for environment, transport, energy, education, etc.). However, its effectiveness also rests with cross-sector consultation and coordinated, mutually-reinforcing programming. Not doing so may accentuate a fragmented implementation approach where the priorities of individual ministries or relevant institutional bodies compete rather than complement each other, limiting the ability of MAs to achieve OP objectives in a strategic manner.
However, sectoral actors, including line ministries, often lack mechanisms and incentives to identify and capitalise on synergies and complementarities, or such mechanisms and incentives are not institutionalised, or they are insufficient. Introducing a horizontal or integrated approach when programming is designed and/or implemented by bringing together various sectors, can rapidly help identify and capitalise on complementarities or synergies, and national coordination bodies can play an important role in this regard. In Spain, for example, the public policy thematic network “Red de Políticas de I+D+I” focusing on R&D and innovation was established to exchange information on Cohesion Policy implementation across the country and promote the coordinated use of the Structural Funds with other policies, including coordination among different government levels. In the 2014-2020 period, the role of this network was formally included in the Partnership Agreement as well as in national and regional OPs (European Parliament - DG Internal Policies, 2016[12]). In the current programming period, the European Commission has introduced some new features and instruments aiming to reinforce an integrated territorial approach to ESIF. These include Integrated Sustainable Urban Development (ISUD), Integrated Territorial Investment (ITI) (a tool to achieve ISUD) (Box 4.2), and Community Led Local Development (CLLD) financed by the Structural and the Rural Development Funds. These instruments permit combining resources from different funds. Thus, they are highly multi-sector and require strong coordination across the whole investment cycle.
Integrated Territorial Investments (ITIs) offer one way to manage subnational (local) fragmentation and build scale for potentially greater returns on ESIF investment. ITIs allow Member States to implement OPs in a cross-cutting way and to draw on funds from several Priority Axes of one or more OPs, helping promote the implementation of an integrated strategy for a specific territory. They are one of the tools introduced to implement the Integrated Sustainable Urban Development (ISUD) initiative, a compulsory feature of ESIF 2014-2020, which requires a commitment of a minimum of 5% of ERDF resources.
ITIs are currently used in 20 EU Member States. They are not compulsory and there is no extra financial incentive provided to encourage their use in this programming period. MAs in this pilot project indicate that ITIs have the possibility of being a very powerful instrument for co-ordinated investments between different Thematic Objectives, funding streams, priorities and programmes. In most cases, ITIs are used for large infrastructure investments that draw from ERDF and involve cross-jurisdiction cooperation. In spite of the potential benefits of ITIs, the uptake is limited for a number of reasons, including: limitations in national laws (e.g. with respect to creating joint municipal bodies or associations), complex implementation arrangements precisely due to legal obstacles, and limited capacity (at the local and/or MA levels). For example, while ITIs are often used in cross-jurisdictional co-operation investment, in some EU Member States, national legislation does not recognise the legal status of cooperative agreement among municipalities.
With respect to capacity, this includes the capacity to introduce and implement ITIs, and the ability to encourage their use. For example, local authorities often need to work together on designing and implementing an investment project, particularly ITIs. Thus, enhancing the capacity of MAs to promote effective cross-jurisdictional co-operation and co-ordination for public investment becomes essential. Starting the preparation of ITIs early in the programming cycle, and clearly identifying objectives and potential programmes to support these, can be valuable, as was the case of the Netherlands, where Dutch cities started to prepare ITIs and had discussions with the European Commission in 2012, two-years ahead of the 2014-2020 programming period.
Additional challenges associated with ITI use include establishing a coherent framework by which the mechanism can help address a variety of territorial challenges, reconciling territorial and sector polices, and ensuring solid territorial development strategies. While ITI use has been limited in the 2014-2020 programming period, mid-term evaluations were encouraging, and it is expected that in the 2021-2027 period there will be a greater reliance on ITIs.
Source: (European Commission, 2016[5]; European Commission, 2017[13]; European Commission, 2017[14]; European Parliament, 2019[15]; Council of European Municipalities and Regions, 2016[16])
Ideally, building on complementarities and synergies should take place across OPs with the support of central units responsible for coordinating ESIF programming. Barring this, at the outset of a programming period individual MAs could identify the complementarities or synergies that they wish to emphasise within their OPs and build on these through programming, project selection and evaluation mechanisms, and incentive structures. For example, more integrated outcome indicators can be introduced in the monitoring of projects, Priority Axes and programmes, beyond the sectoral output and impact indicators. This is particularly true for Priority Axes that are highly multi-sectoral and integrated. Incentives and rewards (e.g. bonus points) could be introduced to project selection and call process for projects that can contribute to meeting objectives in more than one programme area or sector. This can help create links between Priority Axes, especially those may have difficulty attracting projects. The Welsh Government has developed the Economic Prioritisation Framework (EPF) that highlights existing assets and investments in both thematic and spatial areas. It illustrates a broader investment context so that EU projects are not designed in isolation, and helps make sure each EU funding proposal adds something new and valuable to existing investment. Ultimately, the EPF helps identify potential links among projects, encourage collaboration, and avoid duplication (Welsh Government, 2018[17]; Welsh European Funding Office, 2019, unpublished[18]).
Table 4.1 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of taking a more strategic approach to OP planning, programming and priority setting.
copy the linklink copied!Optimising coordination for OP design and implementation
Effective coordination among public investment actors – in this case among MA units, between the MA and its diverse stakeholders (e.g. IBs and beneficiaries), and among different government actors participating in the investment process (e.g. line ministries, subnational governments) – is fundamental to optimising public investment outcomes (OECD, 2014[19]). It is the first pillar in the OECD Recommendation for more Effective Public Investment across Levels of Government, and a lack of coordination across sectors was identified as a challenge in the 2016 OECD/CoR survey highlighted in Box 4.1. A number of factors can affect coordination capacity. For example, cross-sector coordination can be stymied by a lack of political will or an administrative culture unaccustomed to working cooperatively across sectors or among different levels of government (OECD-CoR, 2016[20]). The lack of coordination among sectoral and territorial approaches, policies and programmes is a long standing problem in many countries, and affects ESIF management. Such a situation can arise if the coordinating ministry is deemed weak by line ministries who subsequently resist coordination efforts, or when the mix of instruments and programmes or calls lead to perverse or split incentives (Kalman, 2002[21]). It can also lead to a duplication of tasks and confusion in the system (Bachtler, Mendez and Oraže, 2014[3]). MAs with complex administrative structures can also find it challenging to ensure effective coordination arrangements between the MA, relevant ministries, IBs, beneficiaries and other relevant bodies in the OP implementation system.
Ensuring sufficient coordination in the OP implementation process by actively establishing partnerships among actors at different levels of government is key. This can help reduce information asymmetries and ensure the alignment of strategic priorities for the OP. Looking ahead, it promises to increase in importance among those countries that promote more integrated investment models, such as ITIs. Overall, coordination was not identified by the pilot MAs to be a significant challenge to administrative capacity and OP implementation. However, several points were underscored.
Striking a balance between “hard” and “soft” coordination mechanisms
First, “hard” coordination mechanisms1, such as rules, regulations, standards, and formal agreements (e.g. PAs between individual EU Member States and the EC) are used to manage MAs, and used by MAs to manage OP implementation, structuring project selection and call processes, control and verification processes, etc. If poorly designed, unclear or improperly implemented, these can present practical challenges, such as excessive administrative burden (see Chapter 5), but are generally accepted as part of the process.
Second, “softer” mechanisms, including strategies, plans, and dialogue mechanisms, are easier for MAs to create and/or to use, and there appears to be a preference for dialogue mechanisms. Informal dialogue mechanisms include ad hoc meetings and informal exchanges – a format many MAs, particularly those in smaller countries, rely on. Informal dialogue is also valued by MAs in their relationship with the EC. A 2016 study2 highlights that 85% of respondents (comprised of MAs and other stakeholders) agreed that informal dialogue between EU Member States and the EC is useful for programming issues, for example in terms understanding new requirements, while also granting the opportunity to give relevant feedback. In the end, this can contribute to better adherence (EC-DG REGIO, 2016[4]). Clear and regular communication and information exchange with the EC can also help minimise the impact of over- and unclear regulation, as well as ensure synchronisation in the work and agreements for the next programming period.
Formal dialogue mechanisms include stakeholder dialogue fora, thematic networks, committees, working groups, and communities of practice, for example. Effective exchanges between national government, MAs, regional MAs, and beneficiary local authorities, are particularly important in order to ensure that national strategies are sensitive to, or make room for, regional MAs to tailor regional-level interventions and investments to respond to local needs. Ensuring that the outcomes of these exchanges are integrated into the knowledge base and capacities of beneficiaries could be valuable for strengthening the partnership between the national and regional MAs and their beneficiary base.
Another popular dialogue-based coordination mechanism is thematic networks and working groups composed of MA and IB representatives, such as those established for procurement, state aid, anti-fraud, publicity, and evaluation, as well as inter-ministerial bodies focused on accelerating project implementation. These dialogue mechanisms bring participants up-to-date on challenges, issues and new requirements, as well as offer an opportunity to network, exchange experiences, and seek advice from peers and others. They are frequently used and generally highly valued by MA staff and stakeholders.
It is important to manage and, ideally, avoid dialogue fatigue, a fact also acknowledged by members of different MAs. While dialogue mechanisms are favoured by MAs, staff members highlight the number of meetings, working groups, committees and subcommittees for ESIF coordination and monitoring, etc. in which many of them already participate. They not only warned about spreading already limited human resources more thinly but also about duplicating effort. They also emphasised that not all such bodies are timely, regular or effective. Thus, often the need is not for a new dialogue body, but to use those that exist in ways that might better advance an MA’s coordination needs. This could mean expanding mandates or activities or adjusting agendas, for example. To manage dialogue fatigue is it is essential to be clear as to why the dialogue is being established before establishing it, the objectives for the dialogue, its expected results and next steps for action if relevant. It is also useful to identify and communicate beforehand if the dialogue mechanism is temporary and established for a specific purpose, or if it will be considered permanent. Rationalising existing dialogue bodies may occasionally be necessary, as well. Finally, it is important to avoid getting “stuck in the dialogue” – talking and meeting rather than using the dialogue mechanism as a tool to advance action (e.g. identifying priorities, discussing common problems or risks, establishing practical solutions, etc.) in a coordinated manner.
Third, there is room to strengthen stakeholder dialogue among actors within the Management and Control System (MCS), and to establish dialogue among a country’s different MAs, as well as IBs in many cases. In Spain, for example, the Economic and Regional Policy Forum brings together national and regional MA and IB authorities to discuss ESIF management. As an expert network it provides space for knowledge sharing on challenges, issues, and new requirements or regulations, while also offering participants an opportunity to seek advice and exchange experiences. These can be more thematic and concentrate on certain areas, e.g. procurement, ex ante project evaluation, etc. Such networks could also reinforce MA/IB coordination and collaboration, especially with respect to identifying and discussing real and potential programming and technical project problems, finding realistic solutions.
There is also significant room to expand dialogue with external stakeholders, especially beneficiaries, but also subnational government authorities, the consultants that support beneficiaries, associations of local authorities, private sector representatives such as chambers of commerce or trade associations, etc., which is explored in the section on stakeholder engagement.
Reinforcing coordination between national and subnational level authorities
Effective coordination mechanisms between national and regional levels need to be established early on, ideally in the OP design phase but also in the programming and implementation phases. These can be a driving factor behind successful OPs and ROPs and investment results, particularly since subnational level authorities are most knowledgeable about regional specificities, investment needs and beneficiary capacities. In addition, they are well placed to identify overlaps and synergies between national and regional programming ex ante to ensure that actions are mutually supportive and build on each other. Late identification of overlap in objectives, project types and possible beneficiaries during the launch of programmes and project calls can lead to disputes in jurisdiction, responsibilities and beneficiaries, causing complications and delays. In regions with a smaller pool of potential beneficiaries, a lack of vertical coordination can result in a form of competition for funds offered by the region and those by other national programmes. Undertaking a joint national/regional analysis exercise could be useful to identify areas of potential programming complementarities and overlap. The results could be used to collaboratively establish programming that pursues complementary development objectives, limits (and ideally avoids) national/regional overlaps, and fills in programming gaps. “Hard” mechanisms, such as national-level requirements for distributing and using EU funds in regional public investment projects is one technique to ensure that ROPs are consistent with central priorities. An OECD case study on Wielkopolska, Poland reveals that local authority investment projects may be financed using EU funds on the condition that they contribute to the implementation of a multi-annual development strategy. The study highlights that, generally speaking, there is a positive impact on regional programme effectiveness and the sustainability of project financing when there is room for subnational governments to negotiate and influence conditions set by the national level. This experience suggests that conditions around which the two levels agree may work better than those imposed by one side or the other (OECD, 2013[22]). In addition, coordination with regional MAs or IBs may be insufficient among some MAs, due at least in part to administrative obstacles embedded in a bureaucratic approach to dialogue and information exchange. In such cases, the high transaction costs for staff at the regional or local level to be in touch with MA officers inhibits more effective coordination.
Table 4.2 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of Optimising coordination for OP design and implementation.
copy the linklink copied!Addressing information gaps, improving knowledge sharing and expanding communication
ESIF investment relies on effective information flows and knowledge sharing among multiple stakeholders at all levels of government, and beyond. Without good and timely communication among those responsible for OP implementation, large biases and information asymmetries may arise. To address this, building a stronger bottom-up approach to information and knowledge sharing as well as more targeted communications throughout the OP implementation system can be helpful. Good practices to manage information and knowledge gaps include those that create channels for clear and efficient information flows, as well as constant and regular knowledge sharing, be it among the different departments and units in an MA, between an MA and other bodies and authorities in the MCS, with other national and regional MAs in the country or abroad, or with beneficiaries and citizens. Currently, many MAs have participated in various networks to promote professional exchange on OP implementation processes (e.g. public procurement, evaluation, anti-fraud, risk management, etc.), which are deemed helpful for information exchange. This type of information and knowledge sharing could be furthered reinforced through regular opportunities and platforms for exchange across MAs in the EU. At the same time, it is important ensure the inclusiveness of these networks (i.e. the participation of operational-level staff and beneficiaries) and that the exchange outcomes contribute to the knowledge base for more effective OP management.
This pilot action highlighted that there is room for MAs to improve information flows and exchange throughout their OP programming and implementation system – generally by fostering greater consistency and fluidity of exchange, as well as ensuring that it is more timely and appropriately targeted. At the project implementation level, information gaps may lead to lower efficiency and effectiveness of OP implementation. For example, diverse stakeholders, and particularly beneficiaries, indicate information accessibility issues regarding the spectrum of support and funds available. Information on pros and cons, benefits and costs of using ESIF funds can be better clarified to beneficiaries, certainly for grants but especially for other, innovative financial instruments. In addition, introducing regular opportunities for two-way communication with IBs and beneficiaries regarding changes in regulations, processes or programmes might be helpful and contribute to reducing delays by enhancing capacity, especially at the beneficiary level. Ensuring regular and well-structured exchange with beneficiaries could offer additional insight into investment needs and the actual beneficiary capacity. This could help an MA better tap into the “on the ground” knowledge of beneficiaries, thereby supporting more effective OP design, monitoring, and implementation, while also building subnational capacity.
Information flows and knowledge sharing within the MA and throughout the MCS
Ensuring effective and smooth, clear and simple information flows within an MA as well as throughout the system (MA, IBs, beneficiaries, etc.) is part of effective OP implementation. Limited and/or irregular use of mechanisms to disseminate up-to-date information and knowledge is one obstacle to ensuring that relevant or new information is shared throughout the MA, or between MAs and other actors in the system. This can be particularly true with respect to two-way communication in hierarchical, top-down, or centralised administrative cultures. Within MAs, opportunities for different departments to meet, both at the department head and technical levels, can help keep information flowing across teams, and build institutional knowledge across sectors and activities. They also support a more transparent and accountable environment. Ensuring that such meetings happen on a formalised and regular basis (weekly, bi-monthly, monthly, etc.), with a clear agenda, free information exchange, articulated next steps or expectations, and responsibility for decision follow-up can smooth information flows and knowledge exchange throughout the OP investment process.
Easier information exchange and regular opportunities to exchange knowledge and good practices can also help actors involved in OP implementation share problems and jointly identify solutions. In Bulgaria, the Council of Ministers organises regular meetings among all Bulgarian MAs at which problems are discussed and solutions are sought. To optimise the impact of such meetings on OP implementation, including MA managers and technical experts in the discussion even if on an ad hoc basis, or at a minimum making sure the results of such meetings are received by staff involved in daily decision-making and execution is valuable. Effective two-way information exchange is also necessary. Embedding multi-directional (i.e. top-down, bottom-up, and across departments) knowledge-sharing mechanisms and practices throughout an MCS is one way to accomplish this. MAs can support such knowledge-sharing by establishing better two-way exchange with their IBs, beneficiaries and other stakeholders through periodic but regular interaction. Such interaction can help identify and mitigate possible administrative, operational or investment risks. It can offer insight into the impact of an OP, a Priority Axis or an individual project, thereby providing the MA with valuable insight on what might work well, and where adjustments may be needed to improve the OP implementation processes. It also facilitates dynamic feedback, helps create ownership among actors, and reinforces trust in institutions and processes.
Electronic tools and online sharing is an effective exchange channel not only for MA staff but also between an MA and other stakeholders. Information and knowledge exchange platforms for managerial and technical staff across MAs help improve information flows and promote greater knowledge sharing throughout the implementation system. For example, some MAs have established electronic systems (e.g. the Integrated Documents Management system in Greece) or internal online platforms (e.g. the European Structural and Investment Funds Information Portal in Bulgaria) where information on the OP is regularly updated and it can be accessed by all MAs. This helps streamline OP investment management and implementation procedures.
Communication with beneficiaries and citizens
The European Commission establishes communications requirements for ESIF implementation. This can include signage for projects or other ESIF-financed initiatives, webpages for the various funds, manuals, and training for beneficiaries on communications requirements, for example. This is all very valuable for increasing the visibility of funds. What appears to be missing however, is an approach that actively communicates the benefit or value that the funds offer beneficiaries to realise their own goals, and to citizens more broadly. In other words, communication that can answer the “what is in it for me” question that can arise, especially when engaging with funds is or is perceived to be lengthy and burdensome, without guarantee (i.e. beneficiaries may respond to a call but are not guaranteed to receive funds through the call if their project is not selected), or risky (e.g. a need to secure co-financing, or the possibility of financial corrections). This is particularly important for non-government beneficiaries (i.e. the private sector, civil society organisations, academia, etc.).
To better communicate the value of an OP and its contribution to community needs, MAs could more frequently consider developing a communications strategy and a corresponding implementation plan that extends through the programming period and targets OP beneficiaries, as well as citizens. For beneficiaries, a contextualised communication strategy could include not only how to access funds but also the impact that an ESIF-funded initiative could have in terms of meeting their objectives according to their category of beneficiary (i.e. a local authority, a business etc.). It is important that the communication approach and message resonate with different types of beneficiaries (e.g. small versus large municipalities; urban versus non-urban centres; micro and small and medium enterprises (SMEs) versus large enterprises; private versus academic research facilities, etc.), use simple, every-day language and be disseminated through various forms of media (e.g. print, newsletters, social media, digital or online networks, etc.). Communication templates (including key messages, page layouts, simplified terminologies, visual supports, etc.) could be developed at the national level for adjustment at the local level according to need.
Consideration can also be given to tailoring such plans to communicate with citizens and potentially individual communities. This might be particularly useful in cases of large infrastructure investment, which can be disruptive and inconvenient for communities before the benefits are seen and appreciated. It would serve a dual purpose: first to explain the project and its objectives to community residents/citizens and second to highlight the role of EU funding in the project’s realisation. It can also provide citizens with insight into how projects implemented with EU funds work, what they have helped communities accomplish thus far, and what the MA and the local authority aim to achieve in the future with such programming. The development of a communication strategy should incorporate the opportunity for citizens to express their opinions and understanding of local investment needs, proposed project results, or EU funds in general. Surveys or public consultation events are a means to obtain such information. This is fundamental to help build trust in the process and serve as an accountability mechanism, particularly in those places where citizens are distrustful of co-financed interventions due to a lack of trust in legislation and a perception of favouritism in the award system. Citizen communication can be managed centrally, among MAs in the country, by an individual MA or can be developed in collaboration with individual communities to tailor messages specific to community interventions. Any communication however should use simple, every-day language and be disseminated through various forms of media (e.g. print, newsletters, social media, digital or online networks, etc.). It should also be managed strategically, for example through periodic analysis on comments and feedback from the public in order to adjust the communications plan as necessary. Such analysis can also highlight early-on where there may be dissatisfaction or disagreement with investment initiatives, and provide the implementing authorities with the opportunity to address citizen concerns, explaining why something may be necessary or, conversely why something cannot be done. This goes beyond the regulated communication programmes that each MA must have in place, and becomes a more strategic activity to build awareness of the role and importance of ESIF investment in the development and quality of life of a country, region, city, town, area, etc. In Portugal, authorities from different programmes associated with EU funds created a network of communicators and launched several ground-breaking campaigns, such as the “Have you heard of ... EU-funded project?”, disseminated by printing the question and name of the participating projects on five million sugar packets. These campaigns, coordinated across MAs, successfully helped increase the awareness of EU funding among the citizens from 29% in 2015 to 44% in 2018 (European Commission, 2018[23]).
Table 4.3 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of addressing information gaps, improving knowledge sharing and expanding communication.
copy the linklink copied!Building beneficiary capacity
Beneficiaries are key stakeholders in the whole ESIF investment cycle – certainly as project implementers on the ground, but also as essential resources for insight on prioritising investment needs, programme planning, establishing appropriate assessment and evaluation criteria, etc. A lack of appropriate skills is a key barrier to effective public investment (OECD, 2014[19]), particularly among smaller beneficiaries, be they local authorities or SMEs. Reinforcing expertise and capacity is essential to help them manage the complexities linked to financing public investment with EU funds. One of the larger capacity gaps confronting beneficiaries is limitations in effective project design. For example, the 2015 OECD-CoR survey found that around two-third of subnational governments reported failure to take into account the full life cycle of infrastructure investment when designing projects (Allain-Dupré, Hulbert and Vincent, 2017[24]). This is significant, particularly given that subnational authorities often act as beneficiaries. Other gaps include difficulties aligning with project selection criteria, engaging in the call process, and navigating procurement requirements, all of which can play a role in the application or avoidance of financial corrections.
Building beneficiary capacity throughout the investment cycle can help them become more effective partners in the ESIF investment process. This can include taking into account their capacity levels in the investment planning phase, supporting them in the investment implementation process, and helping increase their ability in project and programme data collection and reporting to support monitoring and evaluation. This means beneficiary support usually involves multiple departments, units and experts in the MA (or IBs), and beneficiaries may have difficulty in identifying the right interlocutor to help answer their questions. Ideally, a single point of contact is very helpful to address this problem, while also ensuring an efficient and user-friendly channel for beneficiaries to seek help. A single contact point can facilitate closer engagement and support between MAs/IBs and the beneficiaries through project development and delivery: from the development, assessment and approval of business plans, the ongoing monitoring of progress (reporting and meetings), and closing those projects. This practice has been adopted by many national and regional MAs, including in Slovenia (targeting enterprise beneficiaries), Malta (targeting the ICT-related investment priority, with a specific focus on providing information on various regulations), and Wales (targeting all OP beneficiaries) among others (European Commission, 2017[14]; Welsh European Funding Office, 2019, unpublished[18]; EU-Skladi, 2014[25]; Government of Malta, 2015[26]). However, such a mechanism has not been universally established among MAs. Thus, more consideration should be given to streamlining the process of interacting with and supporting beneficiaries in order to increase efficiency and effectiveness.
This pilot action highlighted that in the short and medium term, more attention needs to be placed on addressing the various capacity gaps among beneficiaries. Making sure processes and procedures are clear, and being able to closely support beneficiaries is a fundamental step towards addressing irregularities, optimising operations and enhancing fund absorption.
Meeting the challenges behind building beneficiary capacity
In most cases, beneficiaries reported that there is room for the participating MAs, and also IBs, to improve the frequency and quality of their guidance and support. Yet, providing sufficient and effective support to beneficiaries poses a significant challenge to the MAs and IBs for a number of reasons. First, the heterogeneity of beneficiaries as a group, and the differences in their needs, resources and investment practices means that capacities will differ and capacity gaps may be extremely diverse. This makes offering tailored support potentially more resource intensive, and calls on a significant degree of flexibility in the capacity of MAs and IBs to offer such support. It requires that MAs and IBs develop a comprehensive understanding of their OP’s beneficiaries and their actual capacity at the start of a programming period. By doing so, the MA may be better able to tailor programming and calls to the ability of beneficiaries to respond, or to know early-on where capacity bottlenecks may arise in order to address them before they grow too large. This can be time and resource intensive.
Second, the very same challenges that confront MAs also confront beneficiaries, such as frequent changes to laws and regulations. MAs themselves must be able to manage such change before they can effectively help others.
Third, ineffective information and knowledge flows, be they in terms of frequency, the nature or type of information exchanged, the channel used, etc., is a limitation to beneficiary capacity building. In a survey carried out by a pilot MA, only 27.6% respondents3 knew about the information meetings organised by the MA for explaining the project application and selection criteria, and only 15.6% participated in such meetings.
Finally, identifying the capacity gaps of a targeted group of beneficiaries offers the MA insight into the problems that need to be addressed and who should be responsible for/involved in building beneficiary capacity. Does the problem only exist among beneficiaries of a specific OP? In which case the relevant MA can address the matter. Or, is it a systemic issue requiring support from the national coordination body and a cooperative approach among all MAs? Then the question arises of how to reach beneficiaries in a coordinated and efficient manner as they may face similar difficulties. Is it through associations targeting a beneficiary type (e.g. associations of local authorities) or a specific investment sector (e.g. transport)? In most cases there is room for multiple bodies to contribute to the capacity building effort, but it must be clear who is responsible for which aspect. For example, many small municipalities may lack capacity in data collection and reporting. To address this problem, a data task force can be created with experts from the national statistical authorities or relevant units, MAs, and representatives from line ministries and municipalities to understand beneficiary difficulties and seek for solutions. It could also help identify incentive structures that would improve municipal data reporting. This approach can be applied to tackling other capacity issues as well.
In general, organising training programmes is a common way to provide support to beneficiaries. Optimally, trainings should include both general explanations on EU funding mechanisms, objectives and benefits, financial and administrative requirements etc., and specialised topics and procedures in implementation. For the latter, thematic workshops can be useful, focussing on effective project design, implementation and results monitoring, identifying the most common procurement challenges confronting SMEs, or emphasising specific capacities necessary at the local authority level to generate integrated projects or ITIs. MAs and IBs can also collaborate with other institutions to design and deliver these workshops. Making sure that current and future workshops or training programmes are well targeted is a basic step towards supporting beneficiaries. For example, the Croatia Agency for SMEs, Innovation and Investments (an IB) delivered a very fruitful stakeholder workshop focused on identifying the most common errors leading to irregularities. Ideally, such workshops should cover topics that the beneficiaries themselves highlight as important or of interest, such as regulatory issues, state aid, etc. There are a number of ways to obtain such information, including through direct communication with beneficiaries or through surveys carried out to identify the needs of the targeted groups. Doing so can also help provide tailored assistance to different beneficiaries.
Promoting ongoing information exchange with and among beneficiaries
The importance of effective and ongoing information exchange with beneficiaries cannot be emphasised enough. Creating opportunities for regular and constant knowledge exchange is an effective way to manage capacity building, which takes time. Workshop and trainings, as mentioned above, serve a dual purpose – to share information and to build expert and practitioner networks, promoting exchange among beneficiaries themselves, including on good practices and techniques to avoid financial corrections. Regular working meetings or interactive workshops, distinct from trainings or broader networks, are also an option, as are communication materials targeting specific beneficiary concerns. Online platforms can also be mobilised as complementary mechanisms. Regular and clear updates regarding procedural changes, as well as information generated from workshops (e.g. frequently asked questions, pitfalls to avoid, common experiences and good practices), can be provided in an electronic format via OP websites, as well as the websites of organisations that beneficiaries may frequently visit (e.g. chambers of commerce, association of local authorities, etc.). Free online tutorials for beneficiaries that cover common questions, mistakes or misunderstandings, the ins and outs of applying to and implementing ESIF-funded projects, including questions of eligibility, etc. are also an option.
Partnering with beneficiary-support organisations
Professionals, professional organisations or associations, such as consultants, business chambers, and subnational government associations closely associated with targeted beneficiaries, should be included in capacity support practices. They can help MAs identify areas of particular weakness among their beneficiary constituents and contribute to workshop design and delivery, for example. Conversely, they are also important to include as participants in any beneficiary capacity building initiative in order to ensure that they are up to date on financial and administrative requirements, as well as opportunities associated with ESIF investment. This is particularly important since private beneficiaries, in particular SMEs, often rely on consultancies to help them with applications and managing projects financed by ESIF. MAs can regularly share updated information with the groups and associations who work closely with beneficiaries, while also gathering insight from them regarding OP design and implementation.
Table 4.4 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of building beneficiary capacity.
copy the linklink copied!Actively engaging with a broad-base of external stakeholders
Active engagement with stakeholders throughout the investment cycle is an obligation in the Common Provisions Regulation for ESIF (Box 4.3). It is also the fifth of the 12 Principles forming the OECD Recommendation on Effective Public Investment across Levels of Government. It can help validate priorities and targeted actions, for example (OECD, 2019[7]). External stakeholders in ESIF funding and OP implementation are those outside of the MCS. While “internal” stakeholders include the MA, IBs, national coordinating bodies, and the EC, “external” stakeholders represent a broad range of interests within a country or region – from national authorities (e.g. line ministries and agencies) and subnational authorities (e.g. regional and local governments), to the private sector, professional organisations, civil society organisations, academia, etc. They also include beneficiaries, and those who support beneficiaries, such as consultants, professional or business associations, subnational government associations, etc.
Establishing partnerships with stakeholders throughout the investment cycle is an important component in managing ESIF. In recognition of this, it is included in Article 5 of the ESIF Common Provisions Regulation (1303/2013) as an obligation, and it is further elaborated in the European Code of Conduct on Partnership in the Framework of ESIF.
These regulations apply a broad scope to defining the stakeholders that should be considered partners, ranging from national, regional, local and urban authorities, and economic and social partners, to relevant civil society bodies (e.g. environmental partners, non-governmental organisations, and bodies responsible for promoting social inclusion, gender equality and non-discrimination, etc.), among others. The principles cover the whole investment cycle, including promoting transparent procedures in partner identification, timely disclosure, ensuring appropriate channels for consulting relevant partners when preparing the Partnership Agreement and OPs, involving partners in the preparation of calls and evaluation, and strengthening the institutional capacity of relevant partners.
Source: (European Union, 2019[27]; European Union, 2014[28])
Developing a strong, trusting, and cooperative relationship – a partnership – between the MA and external stakeholders, as well as with internal stakeholders, can facilitate the alignment of policy objectives and priorities, contribute to needs assessments, build programme legitimacy, support feedback and evaluation processes, and improve project quality overall. Not only does engagement generate a greater understanding of the different needs and interests among the various stakeholders involved, it contributes to improving the uptake of and compliance with programming, while boosting investment and project quality (OECD, 2019[7]). Building such partnerships with external stakeholders appears to be a challenge for many MAs, regardless of their years of experience in OP implementation. The European Network of Civil Society Associations indicates that non-government organisations (NGOs) in a variety of EU Member States do not consider themselves to be treated as active or “equal” partners, not having received MA feedback on comments made during the OP preparation process. In other cases there is a strong perception that communication with the MAs is “one-way”, steered by the national level and not fully inclusive of different types of subnational authorities (European Commission, 2016[29]).
Strengthening OP design and delivery through stakeholder engagement
Effective stakeholder engagement can help MAs build stronger evidence bases for programming, ensure that projects reflect beneficiary needs and – ideally – take into consideration beneficiary capacity to submit relevant and well-designed proposals. It works both ways however, as such engagement can also introduce greater understanding regarding the OP’s objectives and priorities and the MA’s expectations among external stakeholders, which contributes to building a common understanding between the parties. In addition, introducing an external perspective into the OP design, management and implementation processes can help identify risks and problems before they grow too large, and contribute to fostering more innovative solutions.
Stakeholder engagement also contributes to a sense of OP ownership – certainly among internal stakeholders, but among external stakeholders. By bringing stakeholders into the objective and priority setting process, for example, it can encourage stakeholders to articulate, agree on and then work to meet “their” investment objectives and to comply with constraints, thereby contributing to a more effective investment process. For example, in Wales many ERDF programmes support investments in place-based infrastructure, e.g. tourism, business sites or other infrastructure assets that support regional development. Developing programmes that accomplish this involves a process of regional prioritisation through which projects are (or should be) prioritised by regional bodies, providing advice to the Welsh European Funding Office (WEFO) that also directly informs the relevant investment decisions (Welsh European Funding Office, 2019, unpublished[18]). Ownership of objectives and initiatives however, develops over time and through constant interaction between implementation authorities and external stakeholders, particularly beneficiaries. An EU report on increasing the engagement of partners in ESIF implementation pointed out that in some cases, while stakeholder engagement is formally implemented it does not allow for real participation in the governance process, potentially hampering the development of a sense of policy ownership on the ground (regionally and locally) (European Parliament, 2017[30]). Greater simplicity, greater flexibility, and better relationships between internal and external stakeholders can help foster a stronger sense of ownership.
Stakeholder engagement should be undertaken throughout the OP investment cycle, from the planning and implementation process to the monitoring and evaluation phase. Such engagement is fundamental on two fronts. The first is to ensure that the approach taken to programme design, and the expectations associated with it, align with the realities of implementation capacity (be it of the MA, IBs, or beneficiaries), which is often limited in terms of administrative, political, financial and information resources. This is particularly true at the local authority level (Andreou, 2010[31]), as well as among beneficiaries that are SMEs. The second is to build ownership for OP-related projects among beneficiaries, including regional and local authorities. In the case of regional authorities, regional MAs can act in the interest of their regional OP and also as IBs for national OPs, and so they need to “buy-into” or “own” the objectives of the national OP and agree with the implementation process. In the case of local authorities, they not only face weak capacity, they also may face a citizenry (i.e. electoral base) that is sceptical of EU funds, often valuing other social or national funds for projects in their community. Making sure these stakeholders are part of the strategic process can contribute to smooth OP implementation in the long term. However, strategic engagement between the MAs and local authorities or third sector organisations appear limited in most cases.
MA capacity to manage the stakeholder engagement process can be limited. A study by the EC identified some cases where relevant stakeholders were not involved in drafting the OP nor did they receive information about it (EC-DG REGIO, 2016[4]). This may be due to a lack of time or resources on the part of an MA, just as it may imply a lack of understanding among stakeholders as to the strategic aspects of their participation, or a lack of interest. Regardless of the reason, it leads to limited stakeholder input into questions of strategic direction.
Building multi-stakeholder dialogue platforms for broader and more effective stakeholder input
Introducing a multi-stakeholder perspective into the investment cycle helps the MA gain greater insight into the needs, priorities and capacities of communities and businesses by tapping into stakeholder experience, expertise and insights relevant to priority setting, project design and implementation. It can also unlock the potential for innovative projects. Well-managed stakeholder consultation processes can also help limit corruption, capture and mismanagement, particularly for large infrastructure projects (OECD, 2017[8]). They also improve legitimacy, strengthen trust in government and cultivate support for and adherence to specific investment projects (OECD, 2017[8]; OECD, 2014[32])).
To make such broad stakeholder engagement practicable, establishing an ESIF dialogue forum that includes external stakeholders could be beneficial. Such an ESIF forum can be cross-sector and with a broad participant base from other public sector, private sector and civil society bodies in order to ensure that regional and local perspectives are incorporated into the initial strategy setting process and OP strategic implementation. A forum of this sort can be complemented by various activities, such as study tours for external stakeholders to understand the daily operation of the different bodies in the MCS, citizen panels to discuss specific topics, etc. The Monitoring Committee can serve as a platform to discuss how such a forum could be structured, and in broader terms, the Forum could play an active role in developing and improving stakeholder engagement activities.
Table 4.5 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of actively engaging with a broad base of external stakeholders.
copy the linklink copied!Rendering OP implementation processes more strategic
Launching, managing and implementing the projects selected for ESIF financing often requires a more strategic approach than what may be currently practiced. This is true for a variety of reasons, including the large number of actors involved (i.e., the MA, IBs, beneficiaries, evaluators, Certifying Authorities, auditors, consultants, etc.), the general complexity of the ESIF investment process, and the pressure associated with a need to efficiently and effectively absorb funds at a certain pace. ESIF investment for Cohesion Policy, presents a series of implementation challenges to MAs, prominent among which are the potential for project or investment delays, for low absorption rates in one or more Priority Axes, and for financial corrections.
Effective management of public investment rests significantly on well selected projects, solid planning, and strong project appraisals (OECD, 2019[7]). The experience of the MAs in this pilot illustrated the importance of ensuring that project calls and selection processes not only support OP objectives but also align with beneficiary capacity; the difficulty but need to minimise the risk of carrying projects forward from one programming period to the next; and the necessity for more strategic performance measurement practices.
Aligning project calls and selection with beneficiary capacity
There are a number of issues arising from project call processes (Box 4.4) that challenge MA capacity to implement an OP and to absorb funds in an effective and timely manner. The first challenge is low response to a project call due to call criteria (i.e. what types of projects are being called) that does not align with or reflect beneficiary capacities or needs. In other words, the project-call design does not simultaneously support the OP and beneficiaries. This can arise from insufficient consultation among the MA, IBs, and relevant sector bodies or other beneficiaries. Behind this issue may be a larger misalignment between Priority Axes and the realities of the beneficiary pool to which the funds are addressed (e.g. a Priority Axis that targets SME competitiveness or R&D and innovation may not fare well were the business eco-system does not support these). This can be a sector or thematic issue, or it can be a regional one. Regardless, the call does not effectively match the market need or the resource capacity of beneficiaries to respond.
The design, appraisal and selection of EU-funded projects involves series of steps, from informing potential applicants of a project call to the final approval of selected projects. This requires the preparation of relevant documents for calls, transparent and objective appraisals, the definition of selection criteria and the preparation of templates for applications and contracts. MAs and IBs generally make considerable efforts to inform potential applicants about the application requirements in advance of programme launch.
There are several typology of project calls: they can be designed on a first-come-first-served basis, on an “open” basis permitting potential beneficiaries to apply until the funds are exhausted, or on a competitive selection system. These are not mutually exclusive approaches, and MAs may use a combination in their OP.
Source: (Bachtler, Mendez and Oraže, 2014[3])
A subsequent and somewhat related challenge arises when call typology is misaligned with beneficiary capacity to respond. Calls with short windows, that are competitively-structured, or that only come around once, can be confronted with limited response. This may be particularly true in smaller beneficiary pools– which may be more frequently the case in smaller countries or in certain types of regions. In some instances the window for the call itself may be insufficient for beneficiaries to complete the project application process on time due to limited project design capacity and/or documentation requirements that are ill-suited to the size of a project or size of a beneficiary (i.e. small projects with low values have the same documentation requirement as large projects of high value, although some of these requirements might be set at the EU or national level). In other cases, the problem is the same, but arises because beneficiaries are unaware of the call, or become aware very late in the call period. To optimise the call design, MAs can seek more flexible and complementary solutions to address the mismatch.
In some cases, the call process challenge is associated with gaming the system. This can occur if an MA schedules calls only to programming period’s mid-term, emphasising programme objectives in the mid-term perspective in order to be fully prepared for the mid-term review. Doing so allows for a certain degree of flexibility and helps the MA design subsequent calls that can reflect shifts in socio-economic conditions or changing priorities or needs. However, it can also lead to ineffective spending by allowing investment potential to accumulate in the market in a short period of time. If this happens and if beneficiary pools are small, there is the potential to create space for inflated cost projections given limited market competition and the market’s awareness that the MA itself is under pressure to spend. The result can be that the MA overpays for project implementation and at the same time reduces future spending capacity.
The impact of these various challenges are diverse. They can affect absorption rates across or within Priority Axes by creating an imbalance in the attractiveness (to beneficiaries) of initiatives within Priority Axes. They can also lead to an OP uptake mismatch across a territory, where some parts of a country or certain regions can take advantage of the opportunities offered and others cannot. This in the end can work against Cohesion Policy’s objective of reducing regional disparities. These challenges can also result in limited innovation among projects presented, particularly if call processes are short, which leaves less time for beneficiaries to design more innovative projects. Overall, the result is that ESIF financing for projects may be less attractive to certain targeted beneficiaries, which in turn affects MA absorption capacity. In general, a more strategic and flexible approach to call design processes may contribute to mitigating the impact of such challenges.
Improving communications channels for calls is another way to alleviate part of the problem. This means improving engagement with beneficiaries early in the investment cycle to ensure projects respond to needs and calls are structured in a way to hold broadest appeal, and building beneficiary capacity to respond to calls when they are launched. It can also mean communicating calls more effectively. Certainly, for example, through relevant websites, but also via social media, specific apps, business chamber meetings and professional associations or through universities and NGO networks depending on beneficiary types, eligibility criteria, etc. Developing, publishing and disseminating a ‘call calendar’ for better call predictability can also be an effective and clear communication tool for IBs and beneficiaries to make sure calls to reach all possible applicants. This can be an online calendar which centralises all calls for proposal for a specified period of time (e.g. upcoming 1-2 years) with a minimum number of days/weeks prior to application deadlines required for announcing adjustments or changes. A “deeper” approach to addressing the problem can be in the form of a pilot initiative to test new avenues for call processes and project selection. This can include working with an MA’s Monitoring Committee, stakeholders and beneficiaries to set project parameters, testing new channels to communicate calls, defining eligibility criteria that reflects project size, beneficiary type (e.g. local authority versus private sector) and capacity; adjusting call typologies by extending the duration of a call, increasing the number of open calls, or launching non-competitive calls for certain projects or beneficiary types.
Minimising the need to carry projects forward into the subsequent programming period
One fundamental operational problem that many, if not all, MAs face is the carrying forward of projects from one programming period to the next. The extension of projects, and recourse to the N+34 rule is understandable, particularly given the complexity and duration of certain initiatives, especially those that involve large infrastructure projects, as well as other delays that may originate at the project or beneficiary level. However, carrying over projects from a previous programming period can delay starting projects in the new programming period, and can exert an additional burden on an MA and its IBs. This in turn affects the implementation of OPs in both programming periods, the ability of the MA to effectively manage the funds in a timely fashion, and of beneficiaries to absorb the financing.
Given a likely upcoming shift in the N+3 rule, reducing it to N+2, better managing carry-overs and ideally limiting the need for them will be critical. Doing so will require active and concerted effort by all parties. At the European-level, timely adoption of regulations can better support timely drafting, negotiation and approval of programming documents. At a national level, it is important that the Partnership Agreement is in place with sufficient time for MAs and OPs to be designated and operational as early into the period as possible. At the same time, a pipeline of ready projects should be in place so that once the new period is launched, programmes/projects can get underway as rapidly as possible. In addition, MAs can and should continue to ensure effective risk management and the early identification of projects at risk of implementation problems throughout the investment cycle. Effective and continual risk management is one way to manage this challenge. The Greek MA for the OP Transport Infrastructure, Environment and Sustainable Development has introduced a number of risk management tools for the 2014-2020 programming period. These include the OP Risk Assessment, the Project Risk Assessment and the Fraud Risk Assessment. The OP Risk Assessment tool is an “umbrella” tool, that is applied annually or every two years. The Project Risk Assessment is bi-annually applied and its results are one of the parameters that define on-the-spot-verifications each semester. Continually ensuring that projects are closely monitored and risk mitigation measures are adopted early on would be valuable.
Table 4.6 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of rendering OP implementation processes more strategic.
copy the linklink copied!Expanding performance measurement practices to better support outcome evaluations
Performance measurement of investment decisions contributes to robust evidence bases that support decision-making throughout the investment cycle. Focusing on performance improves the efficiency and effectiveness of public investment by linking policy objectives with outcomes, and revealing information that should feed into future investment decisions (OECD, 2019[7]). Governments are increasingly adopting key national indicators to help identify performance in achieving higher-level strategic goals, and disseminating monitoring and evaluation results that are comparable and available between government entities and government levels. Performance measurement can be undertaken through monitoring and evaluation practices supported by effective indicator systems.
This pilot project highlighted that while MAs undertake the required monitoring for their OPs, there appears to be less emphasis on identifying if and how an OP contributes to meeting higher-level development or sector outcomes, i.e. what is the OP’s impact on its sector (e.g. environment) or theme (e.g. competitiveness)? While this can take time to ascertain, it is unclear whether existing monitoring and evaluation systems are used in such a way to facilitate the exercise, or if there is an intention to do so. Moving forward, it would be valuable for MAs to build their ability to go beyond programme and project monitoring, particularly if EU regulations post-2020 offer the possibility that the eligibility of funds is linked to performance indicator results, or even require establishing indicators to receive some technical assistance financing.
Monitoring and evaluation requirements and the EU Performance Framework
MAs are required to undertake two types of monitoring. One is programme-level monitoring that focuses on the OP’s attainment of its objectives and its progress, using its negotiated programme-specific indicators to determine this. One role of Monitoring Committees (Box 11) is to complement programme-level monitoring by overseeing the quality, efficiency and effectiveness of OP implementation. The second type is project-level monitoring, which ensures that projects deliver expected outputs as well as comply with rules and regulations for grant implementation through documentation processes, financial audits and site inspections. These systems are established in the EU regulations and are essential for understanding if an OP is meeting its objectives. These systems place significant emphasis on what is or has been done (i.e. the policy actions associated with programme implementation), but consider less the performance or outcomes associated with the policy (Barca and McCann, 2011[33]) or investment action.
The EU Performance Framework offers guidelines for financial, output and results indicators for performance measurement. Results indicators relate to priorities aligned to the thematic objectives established in the Partnership Agreement for Europe 2020 (European Commission, 2018[34]). Very logically, it is up to the individual Member States to determine the precise indicators that measure output and results. This system can be effective in determining OP performance, but may fall short measuring the territorial effects and investment impact of an OP’s implementation, or its contribution to broader aims. Possible reasons for this include that the output indicators often can be sector specific, making it even more difficult to measure impact on higher-level objectives. Additionally, the indicators developed may not be sufficiently robust, requiring a more granular level of measurement that itself calls for capacity building in terms of data collection and reporting, frequently at the local/beneficiary level.
Enhancing the strategic role of Monitoring Committees
European legislation gives the Monitoring Committees responsibility for ensuring the effectiveness of ESIF implementation, suggesting a crucial role in providing oversight and ensuring societal input into how these funds are used. In practice, Monitoring Committees are required to meet at least once a year and be comprised of various stakeholders from public, private and non-profit institutions (Batory and Cartwright, 2011[35]). They are tasked with deciding on changes to programme documents, approving the annual implementation report for the European Commission, and discussing programme implementation (European Commission, n.d.[36]). Some Monitoring Committees also play a role in identifying and establishing priorities for investment (OECD Interviews, 2019[37]).
Monitoring Committees could play an important role in improving programme monitoring, including by discussing evaluation results at their meetings and providing feedback to the MA. Given the composition of Monitoring Committees they could also play a role in influencing resource allocation. Yet this does not seem to be the case, as most often they appear to fulfil a compliance function, with strategic discussions being rare (Bachtler, Mendez and Oraže, 2014[3]).
Boosting the strategic input of Monitoring Committees could offer MAs additional insight into investment needs and priorities and into the impact of programmes and projects, for example. It could also help the MA course correct after a mid-term review, and in preparation for subsequent programming periods. This, however, could require adjusting the structure of and representation on Monitoring Committees, as in some cases they are very large (e.g. more than 80 representatives), with limited interaction between representatives beyond their annual meeting, and an unclear or incomplete notion of what is expected of the body (OECD Interviews, 2019[37]).
Building more robust measurement systems for OP investment performance
One of the main constraints MAs may face with respect to measuring OP performance vis-à-vis higher-level strategic and investment objectives may that indicator sets are inappropriate for capturing outcomes. Time is another factor, as results may be measurable only after several months or years. The current system focuses on financial and technical indicators, with limited attention to measuring and evaluating strategic outcomes. A number of factors may be behind this. First, indicator systems may be out of date or not suitable to measure project impact and OP outcomes. Indicators should be relevant – in this case linked to both OP and national objectives – valid, reliable, and useful. They should also be clear, and manageable in number. Indicators that are imprecise and/or too many in number do not support effective analysis and evaluation, and can limit the ability to capture performance that is within the control of the MA in the timeframe being measured (OECD, 2019[7]). Second, the relationship between inputs, outputs, and outcomes may not be sufficiently clear and measurable to those who need to provide the information. The problem should be addressed at the early stage of project or programme development – for example, project applicants for ESIF in Denmark are required to describe the chain of effects of their projects in contributing to the Priority Axis or OP objectives, which is intended to provide a good basis for evaluation (Polverari, 2014[38]). Third, there may be limited capacity, incentive or perceived need for more robust indicators and undertaking outcome-oriented monitoring and evaluation exercises. At the MA level, this can require strengthening the quality and use of indicators and performance measurement practices. At the beneficiary level, there may be resource or other constraints limited in data collection and reporting. Alone or combined, these factors affect an MAs ability to undertake more strategic performance measurement that can contribute to defining programming throughout the investment cycle and future programming periods.
There are a number of ways that MAs could enhance their capacity to measure performance outcomes. For example, training programmes or workshops that include how to design robust output and outcome indicators, data and action evaluation techniques (e.g. identifying what works and what does not), and understanding how to apply what is learned to OP design and programming can form the basis of performance measurement workshops.
Another option is to build information/data gathering and statistical reporting capabilities, as well as the analytical capabilities to support data evaluation, at the MA and IB levels. This would also be important at the beneficiary level, particularly if beneficiaries are subnational authorities. In the case of the latter, designing appropriate incentive systems to report data is just as important as the data collection. Strictly quantitative data gathering can be complemented with qualitative mechanisms that offer insight into results and impact. These can include surveys, opinion surveys, focus group research, and evaluation studies, for example. In Poland’s Lubelskie region, a series of long term results indicators associated with ESF are measured by evaluation studies. A manual was developed to clarify definitions and measurement methods for all indicators in the national guidelines, and it is regularly updated in response to beneficiary comments regarding the clarity of definitions or problems with measurement that may arise as projects are implemented. Finally, there is also an established methodology to use project indicators to determine the impact of projects on strategic/programme objectives. These in turn are verified as part of impact evaluations forming the Lubelskie ROP Evaluation Plan for 2014-2020. MAs from different OPs could pool resources to carry out such qualitative studies to generate insight into results and the impact of ESIF investment in their country overall, as well as with respect to their OP. Such a study could also be instigated or coordinated by a country’s national coordination body for EU funds.
Many MAs already have extensive indicators systems, and it may be a question of revisiting these to determine whether they are fit-for-purpose with respect to outcome evaluations – an ongoing process in a number of countries. In Denmark, significant improvement has been made to ESIF monitoring systems in the 2014-2020 period by scrutinising indicators, producing ‘indicator guidelines’ for applicants, working with beneficiaries on how to select and interpret indicators and how to establish realistic target values (Polverari, 2014[38]). In France, a new system for ERDF programmes, SYNERGIE, was adopted to collect information throughout the full project cycle, in addition to tracking the indicators required by the EU Performance Framework (Polverai, 2015[39]). Basilicata, Italy offers an example of an institutionalised approach to evaluating policy impact at the sub-national level. Its regional Public Investment Evaluation Unit, situated within the Department for Structural Funds, is responsible for monitoring and evaluating all public investments in the region and for checking the consistency of strategic projects with respect to the Regional Development Plan and the annual financial plan. The unit also performs impact evaluations of public investment projects, with their effects on regional employment and production (OECD, 2013[1]).
Table 4.7 below highlights some possible actions identified by the five MAs participating in this pilot project, and their stakeholders, to address the challenge of expanding performance measurement practices to better support outcome evaluations.
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Notes
← 1. The range of coordination mechanisms for effective governance of public investment is broad, ranging from “hard” tools to “soft” ones. A non-exhaustive list, beginning with the “hard” end of the spectrum, includes rules, regulations, standards, and formal agreements (e.g. Partnership Agreements between individual EU Member States and the European Commission), to strategies and plans (“medium”), to dialogue mechanisms and ad hoc meetings (“soft”). Many, if not all, of these are tools in the MA coordination toolkit.
← 2. The study collected data from 28 Partnership Agreements and 292 programmes.
← 3. N=1 888, respondents are ERDF and ESF applicants.
← 4. N+3 rule means that the part of committed funding to an OP that has not been spent by the end of the third financial year since the year of commitment will be decommitted or withdrawn by the European Commission.
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