Uruguay

Uruguay continues to stand out in Latin America and the Caribbean (LAC) in terms of shaping an inclusive digital economy and society. The country has made considerable efforts to enhance digital access and use for all. Internet users, active mobile broadband and fixed broadband subscriptions increased in the last decade. Uruguay rose in the E-Government Development Index from 0.56 in 2008 to 0.79 in 2018, which is above the LAC average (0.65) but below the Organisation for Economic Co-operation and Development (OECD) average (0.82). The UNCTAD B2C E-commerce Index shows that the economy’s support for online shopping is still above the LAC average. This positive result is partly attributed to the development of digital banking in the country.

Uruguay is below the LAC average in digital innovation metrics. High-technology exports as a percentage of total manufactured exports increased to 7.2% in 2018 but remains below the LAC average (8.6%). Research and development expenditures as a percentage of gross domestic product increased in the past decade and are in line with the LAC average. In terms of promoting an inclusive digital society, the number of students per computer fell from 2.7 in 2015 to 2.3 in 2018 but remains above LAC and OECD averages.

Agenda Uruguay Digital 2020 (Uruguay Digital Agenda 2020) goes beyond infrastructure and technological tools to improve and support traditional processes. It is in line with the country’s strategic development goals and those of the United Nations 2030 Agenda for Sustainable Development. The digital agenda (DA) focuses on activities critical to the digital transformation of the country, such as strengthening skills, incorporating technology into productive sectors, deepening ties between the state and citizens, and relying on an enabling framework to develop the DA.

As part of the DA, Uruguay established the Digital Government Strategy 2020, which proposes a holistic vision of digital government and six areas of action: smart government, open government, efficient government, proximity government, whole-of-government and reliable digital government. The Agency for Electronic Government and the Information and Knowledge Society (Agesic) will act as promoter and incubator of proposed initiatives. To mitigate the impact of the coronavirus (Covid-19), Antel, a public telecommunications enterprise, provides free top-ups of 50 GB. Additionally, the government created the coronavirus.uy app for citizens with possible symptoms to connect with healthcare providers, to reduce wait times (CAF, 2020).

As Uruguay’s DA co-ordinator, Agesic is responsible for developing the digital ecosystem, facilitating dialogue among actors in the digital transformation and promoting the development of citizen skills and the digitalisation of small and medium-sized enterprises. It promotes research and innovation in co-ordination with universities and other agencies. Plan Ibirapitá, for instance, provides tablets and connectivity to low-income retirees to improve social inclusion, participation and equity. Plan Ceibal ensures that all children in public education have an Internet-connected laptop.

In terms of international co-operation, Uruguay aims to develop connectivity, open government and open standards as part of the Digital Nations group (along with Canada, Denmark, Estonia, Israel, Korea, Mexico, New Zealand, Portugal and the United Kingdom). Through this co-operation, Uruguay has established the electronic medical history and digital signature of its entire population. Digital Nations also strives to guarantee digital rights and support to all citizens to access digital services.

Uruguay also collaborates with the European Union on the MAGIC project, which will streamline global scientific and academic co-operation. It focuses on addressing technical issues concerning system incompatibility, access and security. Through MAGIC, programmes have been created to enhance knowledge sharing, training and access to e-infrastructure.

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