Foreword

The rapid digital transformation of the society and economy has an impact on citizens’ expectations of governments’ ability to deliver high-quality services in line with new and existing needs. The purpose of OECD Digital Government Reviews is to assist governments in their digital transformation process, through the provision of guidance for managing opportunities, challenges and risks associated with the use of digital tools and data, as relevant to the specific national context.

With the recent creation of the Ministry for Digitalisation, the High Committee for Digital Transformation, the Inter-Ministerial Committee for Digitalisation, the Govtech Lab, and the launch of the Electronic Governance Strategy 2021-2025, Luxembourg has recognised digital government as a key strategic priority. Building on these initiatives, Luxembourg is well-positioned to take its digital government transformation further – including by advancing existing efforts and strengthening the work on critical themes such as data and public service design and delivery in the digital age. To ensure the digital transformation of the whole public sector, this Digital Government Review of Luxembourg focuses on four areas:

  • strengthening the governance of digital government,

  • securing policy levers, digital talent and skills in the public sector,

  • treading the path towards a data-driven public sector,

  • improving user-driven public service design and delivery.

Conducted at the request and coordination of the Ministry for Digitalisation of the Grand Duchy of Luxembourg and the involvement of national public organisations and peers from Finland, the Netherlands, Portugal, and Canada, this Review is based on the provisions of the 2014 OECD Recommendation on Digital Government Strategies [OECD-LEGAL-0406] and on the OECD Digital Government Policy Framework.

The policy recommendations presented in this Review are based on the thorough analysis of existing policies and initiatives. They aim to support the Government of Luxembourg in advancing a sustainable digital transformation of the public sector, and fully benefit from digital technologies and data to deliver more digital, innovative and inclusive public services. The OECD stands ready to continue supporting digital government policies in Luxembourg with the implementation of the recommendations elaborated jointly through this Digital Government Review.

This review is published under the responsibility of the Secretary-General of the OECD. The opinions expressed and the arguments employed herein do not necessarily reflect the official views of OECD member countries.

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