Annex A. OECD Trust Survey implemented in Finland

This annex presents the OECD Trust Survey which was fielded as part of the Consumer Confidence Survey (CCS) in Finland in August 2020 to a sample of 1 011 respondents. In addition to asking people about their trust  in government and other public institutions, the survey inquires through specific situations how well people think public institutions are responsive and reliable in delivering services to their needs and expectations as well as their evaluation of government’s integrity, openness, fairness and capacity to address key societal trends.  It also includes questions on other aspects that have been associated with levels of institutional trust such as political efficacy, participation, satisfaction with services and political preferences.

OECD Trust survey included in the Consumer Confidence Survey (CCS) fielded by Statistics Finland.

Q1. And now a general question about trust. On a scale from zero to ten, where zero is not at all and

ten is completely, in general how much do you trust most people?

Not at all Completely DK

1 2 3 4 5 6 7 8 9 10 88

 

The next questions are about whether you have trust in various institutions in Finland.

Even if you have had very little or no contact with these institutions, please base your answer on

your general impression

 

please tell me on a score of 0-10 how much you personally trust each of the

institutions I read out. 0 means you do not trust an institution at all, and 10 means you have

complete trust.

 

Q2. [Country’s] Government?

Not at all Completely DK

1 2 3 4 5 6 7 8 9 10 88

 

Q3. Your local government

Not at all Completely DK

1 2 3 4 5 6 7 8 9 10 88

 

Q4. [Country’s] Parliament?

Not at all Completely DK

1 2 3 4 5 6 7 8 9 10 88

 

Q5. The police?

Not at all Completely DK

1 2 3 4 5 6 7 8 9 10 88

 

Q6. The civil service?

Not at all Completely DK

1 2 3 4 5 6 7 8 9 10 88

 

The determinants of public trust

The following questions are about your expectations of behaviour from public institutions. In each question, you will be asked how likely or unlikely is a particular example of behaviour

Please respond on a scale from 1 to 10 where 1 means very unlikely and 10 means very likely.

Responsiveness

Q7. If a large group of citizens expresses dissatisfaction with the functioning of a public service (e.g. the education, health or justice system) do you think that corrective actions will be taken?

1 2 3 4 5 6 7 8 9 10 88

 

Q8. If a government employee has an idea that could lead to better provision of a public service, do you think that it would be adopted?

1 2 3 4 5 6 7 8 9 10 88

Reliability

Q9. If an alert due to the appearance of a new disease is raised, do you think that existing public health plans would be effective?

1 2 3 4 5 6 7 8 9 10 88

 

Q10. If you start a business today do you think that the conditions under which you operate (taxes, regulations, etc.) will remain stable enough so that unexpected changes do not threaten your business?

1 2 3 4 5 6 7 8 9 10 88

Integrity

Q11. If a large business offered a well-paid job to a high level politician in exchange for political favours during their time in office, do you think that he/she would refuse this proposal?

1 2 3 4 5 6 7 8 9 10 88

 

Q12. If a parliamentarian were offered a bribe to influence the awarding of a public procurement contract, do you think that he/she would refuse the bribe?

1 2 3 4 5 6 7 8 9 10 88

Openness

Q13. If a decision affecting your community were to be taken by the local or regional government, how likely is it that you and others in the community would have an opportunity to voice your concerns?

1 2 3 4 5 6 7 8 9 10 88

 

Q14. If you need information about an administrative procedure, do you think that it will be easy to find? (OECD 3.10)

1 2 3 4 5 6 7 8 9 10 88

Fairness

Q15. If an individual belongs to a minority group (e.g. sexual, racial/ethnic and/or based on national origin), how likely is it that he or she will be treated the same as other citizens by a government agency?

1 2 3 4 5 6 7 8 9 10 88

 

Q16. If a tax reform is implemented, do you think that the financial burden would be shared fairly across social and income groups?.

1 2 3 4 5 6 7 8 9 10 88

Satisfaction with services

Q17. Have you or your children been enrolled in an educational institution during the last 2 years?

① Yes

② No

 

Q18. How satisfied are you with the quality of the educational system?

Not at all satisfied completely satisfied

1 2 3 4 5 6 7 8 9 10 88

 

Q19. In the last 12 months, have you had a direct experience with the health care system?

① Yes

② No

 

Q20 . How satisfied are you with the quality of the health care system?

Not at all satisfied completely satisfied

1 2 3 4 5 6 7 8 9 10 88

Evaluation of key societal trends

Please indicate the degree to which you agree or disagree with the following statements 1 (not agree at all)-10 (completely agree).

 

Q21. Public institutions are doing enough to ensure the sustainability of the environment.

Strongly disagree Strongly agree DK

1 2 3 4 5 6 7 8 9 10 88

 

Q22. Public institutions are doing enough to maintain social cohesion.

Strongly disagree Strongly agree DK

1 2 3 4 5 6 7 8 9 10 88

 

Q23. Public institutions are doing enough to adapt in order to be prepared for addressing futurechallenges.

Strongly disagree Strongly agree DK

1 2 3 4 5 6 7 8 9 10 88

 

Q24.Public institutions are doing enough to ensure that everyone has equal opportunities in life.

Strongly disagree Strongly agree DK

1 2 3 4 5 6 7 8 9 10 88

Voice and participation

Over the last 12 months, have you done any of the following activities?

 

Q25. Attended a meeting of a trade union, a political party or political action group

Yes/No

 

Q26. Signed a petition, including an e-mail or on-line petition

Yes/No

Political Efficacy

Q27. How interested would you say you are in politics

1 not interested at all- 10 very interested

 

Q28. How much would you say the political system in Finland allows people like you to have a say in what the government does?

1 none- 10 a lot

 

Q29. And how confident are you in your own ability to participate in politics?

1 not confident at all- 10 extremely confident

Political Orientation

Q30. In political matters, people often talk of “the left” and “the right”. How would you place your views on this scale, generally speaking?

0 (left)- 10(right)