Foreword

The OECD Consumer Finance Risk Monitor provides an analysis of risks facing financial consumers globally. It analyses consumer harm and complaints in five product markets (banking and payments, credit, insurance, investments and pensions) and describes regulatory and supervisory responses to address market conduct risks. It also highlights tools used to monitor risks and presents data on financial scams and frauds.

The report was prepared by the Financial Consumer Protection, Education and Inclusion Unit in the Capital Markets and Financial Institutions Division of the OECD Directorate for Financial and Enterprise Affairs. The report benefited from the contributions of national government delegates, particularly delegates to the G20/OECD Task Force on Financial Consumer Protection.

It also benefited from inputs from members of the Consumer Finance Risk Monitor Working Group: David Pereira, Banco de Portugal; Juan Carlos Izaguirre, Olga Tomilova and Eric Duflos, CGAP; Nadia Linciano and Monica Gentile, CONSOB (Italy); Marco Traversa and Giacomo Barbet, EIOPA; Sam Stoakes, FCA (UK); Juanita Smit and Marrelie Victor, FSCA (South Africa); Miguel Rivera Melgar, Paola Tamayo Medrano and Luis Daniel Allain Cañote, SBS (Peru).

The report was prepared by Matthew Soursourian and Rachel Karen, under the oversight of Miles Larbey. Editorial and communication support was provided by Eva Abbott and Meral Gedik. Sally Day-Hanotiaux provided support to the project.

The Monitor will inform the priorities of the G20/OECD Task Force on Financial Consumer Protection and contribute toward the development of policy guidance by providing evidence related to the risks facing financial consumers. Policymakers, public authorities and other stakeholders can draw upon the Monitor to inform legal and regulatory reform to enhance financial consumer protection where required, guide market monitoring and effectively address consumer detriment. The Monitor will inform the development of the Programme of Work for the G20/OECD Task Force on Financial Consumer Protection, including future areas of research and analysis, roundtable discussions and seminars, and the development of policy guidance.

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