6. Maximising capacities of the public procurement workforce through professionalisation

Capacity of civil servants is fundamental to the success of public policy and service delivery. Currently, civil servants address problems of unprecedented complexity in societies that are more pluralistic and demanding than ever. (OECD, 2017[1]) Under fiscal constraints, governments are required to do more with less. These circumstances also apply to civil servants who work on public procurement.

Adequate capacity of the public procurement workforce is a key element to ensure a sound procurement system in order to deliver efficiency and value for money in the use of public funds. Public procurement is a key economic activity, given the fact that it accounts for a significant share of public spending. In 2017, public procurement represented on average 11.8% as a percentage of gross domestic product (GDP) and 29.1% in terms of general government expenditures in OECD countries (OECD, 2019[2]). Recently, public procurement has been experiencing a major transition from an administrative function to a strategic one due to its increasingly complex rules and multidisciplinary nature.

The OECD Recommendation of the Council on Public Procurement (hereinafter referred to as “Recommendation”) establishes a principle related to the capacity of the public procurement workforce. It calls upon countries to develop a procurement workforce with the capacity to continually deliver value for money efficiently and effectively (OECD, 2015[3]) (see Box 6.1).

The capacity of the public procurement workforce has a significant impact on the functionalities of other principles of the Recommendation. In fact, any public procurement functions discussed in other chapters would not work in an efficient and effective manner without highly skilled officials who are capable of implementing procurement procedures on a daily basis. Therefore, it is essential to enhance the professionalisation and capacity of the procurement workforce so that public procurement policies and systems are fully enforced to ensure their maximum impacts.

Recognising the relevance of capacity of the public procurement workforce, many countries have been aiming to reinforce their capacities through different approaches. Figure 6.1 shows the main measures that OECD countries have taken.

Indeed, 61% of OECD countries recognised public procurement as a professional function (OECD, 2013[5]).

Professionalisation and capacity building of the public procurement workforce poses a big challenge in the State of Mexico, as the OECD study Review of Practices of Local Public Procurement in Five Mexican States pointed out in 2015 (OECD, 2015[6]). Currently, public procurement is not recognised as a professional task in the State of Mexico.

This chapter will review the state of play of professionalisation and the current capacity building system of the public procurement workforce in the State of Mexico by benchmarking it against the OECD Recommendation and international best practices. The chapter reviews the existing regulatory frameworks, strategies, and institutional framework related to the professionalisation of the public procurement workforce at the State of Mexico. Then, it analyses key priority areas to establish an effective professionalisation and capacity building system: (i) assessing capacity of the public procurement workforce, (ii) developing a competency framework and a certification framework and (iii) developing a capacity building system.

It should be noted that carrying out a survey for the identification of the needs and capacity assessment of the public procurement workforce would be the first important step and the foundation on which to establish not only a professionalisation strategy, but also a competency framework and a certification framework, as well as a capacity-building system.

Establishing a sound regulatory framework and a tailored strategy is a key step when countries intend to advance the agenda of professionalisation of the public procurement workforce.

The State of Mexico has a long history of regulatory frameworks and strategies to advance the professionalisation and capacity building of its civil servants. In 1998, the State of Mexico enforced the Labour Law of Public Servants of the State and Municipalities (Ley del Trabajo de los Servidores Públicos del Estado y Municipios). This law foresees the establishment of capacity building programmes (Article 101) and a career promotion system (Article 99) as part of the professionalisation system of civil servants in the State of Mexico (Goberno del Estado de México, 1998[7]).

The Regulation of Professionalisation for Public Servants of the State of Mexico (Reglamento de Profesionalización para los Servidores Públicos del Poder Ejecutivo del Estado de México) stipulates some aspects of the capacity building system, for example (Gobierno del Estado de México, 2015[8]):

  • rights and obligations of civil servants in terms of capacity building (Articles 41-48)

  • needs identification of professionalisation (Articles 60-68)

  • introductory trainings for newcomers (Articles 90-92)

  • methods for capacity building, such as workshops and distance learning (Articles 93-96)

  • partnership agreements with other entities, including universities (Articles 112-122)

Civil servants of the State of Mexico have the right to access capacity-building opportunities and request training, on top of completing mandatory training courses (Article 86 and 88 the Labour Law of Public Servants of the State and Municipalities ).

The Development Plan of the State of Mexico 2017-2023 (Plan de Desarrollo del Estado de México 2017-2023), a policy priority and strategy document published by the Governor at the beginning of the administration, also refers to enhancing the professionalisation and capacity building of civil servants: capacity and professionalisation programmes for civil servants in municipalities, and capacity building for officials at the control/audit offices (Gobierno del Estado de Mexico, 2018[9]).

However, these regulatory frameworks and strategies focus on civil servants in general, and could be better oriented to the professionalisation of the public procurement workforce. Therefore, the State of Mexico could benefit from improving regulatory frameworks and setting up strategies tailored specifically to public procurement professionalisation.

Recognising its strong impact on the public procurement system, some countries developed a tailored national strategy to enhance the capacity of the procurement workforce. For example, New Zealand set up initiatives to build the knowledge and skills of its procurement workforce (Box 6.2). PEMEX, the state-owned petroleum company of Mexico, also developed a strategy related to the capacity building of its public procurement workforce, “Professionalising to Transform” (Profesionalizar para Transformar).

It is indispensable to set up an institutional framework that clearly states which institution is responsible for implementing a professionalisation strategy of the public procurement workforce. Indeed, professionalisation and capacity building are considered as the main functions of the institutional framework of the public procurement system (OECD-SIGMA, 2016[12]).

In the State of Mexico, the Institute for Professionalisation of Civil Servants of the State of Mexico (Instituto de Profesionalización de los Servidores Públicos del Poder Ejecutivo del Gobierno del Estado de México) is in charge of the professionalisation and capacity-building of civil servants, in accordance with Article 35 Bis of the Internal Regulation of the Ministry of Finance (Reglamento Interior de la Secretaría de Finanzas). Thus, the Institute for Professionlisation contributes to strengthening the public administration and improving the quality of public service delivery. It is a deconcentrated entity of the Ministry of Finance, which was established on 25 June 2003 (Instituto de Profesionalización de los Servidores Publicos del Gobierno del Estado de México, 2020[13]).

The Institute for Professionalisation consists of two technical units: Directorate of Professionalisation and Directorate of Investigation and Strategies of Professionalisation (Article 7, section XXVII of the Internal Regulation of the Ministry of Finance of the State of Mexico, 2019).

Assessing the capacity and the professionalisation needs of the public procurement workforce is a pivotal element in order to establish an effective professionalisation strategy. It could contribute to identifying knowledge and skill gaps. Capacity of the public procurement workforce has two aspects: the number of officials that work on public procurement and their capabilities (skills-based ability for an individual, group or organisation to meet obligations and objectives) (OECD, 2019[15]).

Public procurement officials have the status of civil servants in the State of Mexico. As of 2019, there were 108 contracting authorities (18 ministries and other 90 auxiliary bodies) with 2 970 public procurement officials registered in the Information System of Registration of Public Servants of the State of Mexico (Sistema Informático de Registro de Servidores Públicos del Estado de México, SIRESPEM), the database administered by the Ministry of Control, which is in the process of being interconnected with the State Digital Platform (Plataforma Digital Estatal, PD) of the SAEMM.

In addition to the number of public procurement officials, it is useful to identify the basic profile of each one, such as academic background, years of professional experience and area of responsibility related to procurement (tender preparation, tender evaluation, contract management, control, etc.). In the State of Mexico, however, there is no unified database system that includes this information. According to the short survey carried out in ten major public institutions, including ministries and auxiliary bodies, only three out of the ten have this information to some extent.

The Ministry of Finance requested the General Directorate of Personnel (Dirección General de Personal) to develop a database of public procurement officials. However, there has not been progress on this initiative. This situation further implies that public procurement has not been recognised as a professional task in the State of Mexico. In addition, the Anti-corruption System of the State of Mexico requires that a platform be developed in order to identify public procurement officials and other high-risk positions, to be incorporated into the PD of the SAEMM. In fact, the Co-ordination Committee of the SAEMM is the institution entitled to dictate guidelines for the functioning of the PD and, as such, it could contribute to the development of a more robust database by requiring the information suggested in the previous paragraph about public procurement officials.

The State of Mexico would benefit from establishing a database that includes not only the number of its public procurement officials, but also their basic profiles, in order to plan professionalisation and capacity building strategies.

Assessing the capacity and the needs of the public procurement workforce is another pivotal element in establishing an effective professionalisation strategy. The result of an assessment can be used as the basis for developing key priority systems related to professionalisation of the public procurement workforce: a competency framework including specific job profiles, a certification framework, and a capacity-building programme. Given these benefits, the State of Mexico could carry out an assessment of the capacity of its public procurement workforce in the future.

The State of Mexico has some advantages in this area. The Ministry of Control already holds the Information System of Registration of Public Servants of the State of Mexico (SIRESPEM) with the number of workers that constitute the public procurement workforce. In addition, the Institute for Professionalisation of Civil Servants has rich experience in carrying out large-scale surveys. For example, the Institute implemented an online-survey of 11 998 public servants in 2019 in order to identify professionalisation needs. Therefore, it would be feasible to carry out an online survey for 2 970 public procurement officials in order to identify their basic profiles and assess their capacities.

There are many international good practices on how to identify the basic profile of the public procurement workforce and assess their capacity. For example, Peru carried out a survey for individual public procurement officials through examinations. (See Box 6.4)

Likewise, OECD worked jointly with the Slovak Republic to assist the development of a training action plan to support a strategy for improving procurement performance. For this purpose, a questionnaire was developed for the structured assessment of the existing training offering, its content and structure, and both trainers’ and trainees’ perspectives (OECD, 2017[17]) (See Box 6.5).

Section 6.4. Strengthening the capacity-building system will briefly show the results of the short survey to identify the challenging procurement tasks, which was carried out by the OECD to ten contracting authorities at the State of Mexico.

Public procurement is a multidisciplinary process that requires specific skills and competencies. They include not only technical skills (market analysis, preparation of tender and contract documents, tender evaluation, contract management, etc.) but also soft skills (communication, negotiation, project management, etc.). These skills and competencies have to be clearly defined to ensure the sound and effective functioning of the public procurement system. The State of Mexico could consider the possibility of establishing a competency framework and a certification framework for the public procurement workforce, built on the results of the capacity assessment.

A competency framework maps critical skills and capability levels that are required for the overall strategic direction of an organisation. It helps procurement officials identify their skill gaps and can be used for different purposes of human resource management: recruitment, promotion and training. By 2018, 30% of OECD countries such as the United Kingdom (see Box 6.6) had developed a competency framework for public procurement officials. (OECD, 2019[4]) The European Commission has also been developing a European competency framework for public procurement. This framework intends to support professionalisation policies at the national level, so that public procurement officials have the necessary skills, knowledge and integrity, as well as the opportunity to address training needs and career management (OECD, 2019[4]).

The Institute for Professionalisation established a competency model (Modelo de Competencias de Desempeño) for civil servants of the State of Mexico in 2011. It consists of five areas of competency (Instituto de Profesionalización de los Servidores Públicos del Poder Ejecutivo, n.d.[18]):

  • Knowledge of public service (Conocimiento del servicio público)

  • Public administration processes (Procesos de la administración pública)

  • Public management (Gestión pública)

  • Competencies specific to each position (Propias de la especialidad del puesto)

  • Human and social development (Desarrollo humano y social)

However, the State of Mexico does not have a competency framework tailored to public procurement officers, although “competencies specific to each position” could cover it. In addition, there are no specific job profiles for public procurement officials.

The examples of the competency frameworks in the United Kingdom and Scotland could be instructive in the consideration of the establishment of a competency model tailored to the public procurement workforce in the State of Mexico. (See Box 6.6).

A certification framework is another strategic tool to promote the professionalisation of the public procurement workforce. A certification framework can contribute to providing regular and specific training on the skills relevant to the procurement workforce (OECD, 2019[2]). Therefore, it is closely linked to a competency framework that maps skills to ensure the sound and effective functioning of the procurement system. Establishing a certification framework is an emerging good practice of OECD countries in order to enhance the professionalisation culture of the public procurement workforce. In 2018, 21% of OECD countries had a certification framework in place.

Currently, the State of Mexico does not have a certification framework for the public procurement workforce. However, the Institute for Professionalisation has experience in establishing a certification framework for specific topics. Indeed, it established twelve certification programmes.

These certification programmes were developed based on the specific needs for the specialisation of public institutions, as well as the Competency Model (Modelo de Competencias de Desempeño), with the participation of public servants who are familiar with the topics.

Therefore, the Institute for Professionalisation should be considered as a key actor when the State of Mexico plans to establish a certification framework for the public procurement workforce. Of course, this initiative should be requested by the institutions related to public procurement including the Ministry of Finance, the Ministry of Public Works and other contracting authorities.

All the stakeholders, including the Ministry of Finance, the Institute for Professionalisation, and auxiliary bodies, expressed their positive views on establishing a certification framework for the public procurement workforce in order to advance the professionalisation agenda, during the fact-finding missions and according to the short survey carried out by ten major public institutions, including ministries and auxiliary bodies.

The example of the certification framework in Croatia (see Box 6.7) may be instructive to consider when establishing a certification system for the public procurement workforce in the State of Mexico. In addition, it should be reiterated that carrying out a capacity assessment survey of the public procurement workforce would be the first important step to establish a competency framework and a certification framework.

Supporting a learning culture in the civil service will ensure that skills are reinforced and regularly updated. It allows the workforce to keep up with the fast-changing nature of work. This means making investments in learning opportunities for civil servants (OECD, 2017[1]).

This section reviews the state of play in the capacity-building system of the public procurement workforce in the State of Mexico: training and methodological assistance (guidelines and manuals, standardised templates and help desk).

Reinforcing the capacity of the public procurement workforce requires the development of an adequate training system. In the State of Mexico, the Institute for Professionalisation of Civil Servants of the State of Mexico is in charge of capacity building for civil servants in accordance with Article 35 Bis of the Internal Regulation of the Ministry of Finance. The Institute for Professionalisation can propose specific training programmes upon the results of needs identification of professionalisation or the request from public institutions, in accordance with Article 74 of the Regulation of Professionalisation for Public Servants of the State of Mexico.

In fact, the Institute for Professionalisation is a key training provider in the State of Mexico. It trained 132 772 civil servants through the provision of 4 220 face-to-face trainings between 2013 and 2016. In 2015, 6 867 civil servants were trained through online courses.

The Institute of Professionalisation has a Talent Management Model (Modelo de Gestión del Talento Humano) and offers online and face-to-face capacity building opportunities, such as courses, workshops, conferences, diplomas and certifications. The Institute of Professionalisation provides civil servants with a programme that is composed of general and technical topics. On the one hand, the general topics have four categories: institutional culture, work climate, organisation and, processes and human development. On the other hand, the technical issues consist of categories such as level and function, as well as the regulatory framework. The duration of each capacity building activity varies in accordance with the needs of the public entities, but the face-to-face courses are 20 hours long.

In addition, public servants have access to the following 16 online courses in the digital platform:

  • Responsible behaviour in the public service

  • Ethical and professional conduct in the public service

  • Service management

  • Interpersonal communication

  • Social and institutional communication

  • Negotiation in the framework of behaviour of the public service

  • Innovation, organisation and methods

  • Strategic planning

  • Analysis and problem-solving

  • Administration of public projects

  • Senior management in government

  • Analysis and design of public policies

  • Management control

  • Performance-based budgeting and Integrated System of Performance Evaluation

  • Systems of organisation and control of digital information

  • Public Procurement Law of the State of Mexico and Municipalities and its Bylaws

Regulation of the Institute for Professionalisation of Civil Servants of the State of Mexico foresees conferring an award to civil servants for outstanding performance. (Article 49-52) This award is conferred to public servants who participate in face-to-face training courses at least 20 hours per year, recorded the best performance (10, in the scale of 0 to 10) and kept 100% attendance rate during the year. The Institute for Professionalisation conferred awards to 410 civil servants in 2018.

However, the Institute for Professionalisation provides limited training on public procurement. It has offered two training courses: (i) a 20-hour training on the legal framework of public procurement (Public Procurement Law of the State of Mexico and Municipalities, Ley de Contratación Pública del Estado de México y Municipios) and (ii) a 20-hour training on the procedures of contrato pedido (direct award due to small amount), according to the interviews carried out during the OECD fact-finding mission. In addition, the Institute does not have trainers exclusively for public procurement courses. It invites experts from public and private institutions to provide trainings on public procurement.

To fill in this gap, some contracting authorities have taken their own initiatives to train their public procurement officers. In fact, two out of the ten contracting authorities surveyed by OECD organised face-to-face trainings on public procurement in 2018, according to their answers. For example, some contracting authorities organised two courses on public procurement under the regulations of the federal government.

In addition, two contracting authorities provided online training courses. The Ministry of Finance provided 63 procurement officials with a 25-hour online course on the Public Procurement Law of the State of Mexico and Municipalities and its Bylaws. One contracting authority offered an online training module on soft skills such as teamwork, leadership and effective communication.

These initiatives from contracting authorities are considered as a positive step to improving the capacity of the public procurement workforce. However, these trainings focus only on the legal framework, as in the case of the trainings on public procurement provided by the Institute for Professionalisation. In addition, it should be noted that public procurement training is not available for economic operators who are interested in participating in public procurement. Therefore, public entities like the Ministry of Finance could consider the possibility of providing public procurement training to the economic operators, given that the Institute of Professionalisation is mandated to provide trainings only to public servants.

With increasing complexity and multidisciplinary characteristics of the public procurement function, procurement officials need to be trained to go beyond administrative tasks. Table 6.5 lists potential technical topics on public procurement and their availability in the State of Mexico.

Understanding the regulatory framework for public procurement is an essential step for public procurement officers to implement effective procurement procedures. It allows public procurement professionals to understand their roles and avoid problems that may lead to bid challenges and contract disputes.

Then, public procurement officers are expected to understand and implement public procurement processes to deliver value for money. Standard procedures of public procurement consist of the following three stages: (i) pre-tendering stage; (ii) tender stage; and (iii) contract management. The pre-tendering stage includes the specific procedures such as tender planning and preparation (market analysis, drafting technical specifications, setting award/selection criteria, preparing tender documents and calculation of reference price) and tender notice. The tendering phase is composed of the tender opening, tender evaluation, clarification / negotiation with the successful bidder, contract awarding and signing of contract. The contract management phase includes procedures such as the supervision of progress, modification of the contract, regular reporting of progress, and payment. These procedures of each procurement cycle require adequate technical knowledge and skills (OECD, 2019[21]).

Enhancing the level of integrity and ethics in public procurement is indispensable, given the fact that public procurement is one of the government activities that is most vulnerable to corruption. Effective control mechanisms through ex-ante and ex-post control are pivotal in supporting accountability and promoting integrity in the public procurement process. They also generate valuable evidence on the performance and efficiency of the procurement cycle (OECD, 2016[22]).

Public procurement officials are required to be familiar with how to use the E-procurement platform. E-procurement brings several benefits, such as increasing transparency, facilitating digital access to public procurement, reducing direct interaction between procurement officials and companies at moments of high integrity risks, increasing outreach and competition, but also allowing for easier detection of irregularities. Capacity building on e-procurement is further essential in the context of the State of Mexico: the uptake of e-procurement is identified as one of the main challenges, as already discussed in the chapter on E-procurement.

Strategic procurement is an emerging area of public procurement. Public procurement is used in order to pursue complementary policy objectives, while accomplishing its primary goal to deliver goods and services in a timely, economical and efficient manner. These policy objectives include SME development, environmental concerns (green public procurement), innovation and social responsibility.

Lastly, public procurement officials need to have adequate levels of soft skills, including but not limited to, negotiation, teamwork, communication, leadership, project management and information technologies.

Another issue is that the trainings provided by the Institute for Professionalisation and contracting authorities are not organised on a regular and systematic basis. It is not mandatory for procurement officers to take these trainings. In addition, no information is provided on the evaluation of these courses.

The development of a capacity building system is most effective when it reflects real training needs. Figure 6.5 shows the most challenging procurement areas identified by the contracting authorities surveyed by OECD in terms of capacity building:

Strategic procurement was identified as the most challenging procurement topic in reinforcing the capacity of the public procurement workforce. Legal frameworks are selected as the second biggest challenge regardless of the availability of training provided by the Institute for Professionalisation and contracting authorities. This result implies that the State of Mexico needs to enhance the quality of training on the legal frameworks for public procurement. Indeed, while the legal framework is one of the most common topics for public procurement training in many countries, this is a topic where theory tends to prevail over practice. For example, lecturers tend to explain only the texts of articles without any practical examples and exercises.

These two challenges are followed by procurement planning, award criteria and contract management. The workshop on best practices of procurement provided by the OECD on January 2019 included a module on contract award criteria, in particular, on increasing the application of points and percentages award criteria to increase competition in public procurement processes. This workshop confirmed that there is much room and appetite for improving capacity on how to use points and percentages criteria.

It is essential to establish trainings based on the assessment of knowledge and skills gaps to reflect the specific need of the public procurement workforce. In addition, the application of the existing training, such as on the legal framework, should be improved. These trainings should be provided on a regular basis rather than ad-hoc. These trainings should also be aligned with a competency framework and a certification framework.

There are many examples that the State of Mexico could consider in order to develop training related to public procurement. In Mexico, PEMEX developed capacity-building programmes for their public procurement officers. Topics covered are not only the regulatory framework of public procurement, but also various topics including e-procurement, tender evaluation and framework agreements (Box 6.8).

The OECD collaborated with the government of Lithuania in order to propose a certification framework and develop Training of Trainers (ToT) programmes to build capacities for public procurement practitioners who in turn provide trainings required under the proposed certification framework (see Box 6.9).

Methodological assistance constitutes a key pillar to strengthen the capacity-building system of the public procurement workforce. It is a useful tool to support public procurement officials to undertake their missions effectively.

OECD countries developed tools such as manuals and guidelines, standardised templates, and help desks. For example, Ireland issued user-friendly guidelines and standardised templates to facilitate the daily tasks of public procurement officers. France and Lithuania operate a help desk to answer inquiries about public procurement from contracting authorities and economic operators.

This section reviews the current system of methodological assistance available in the State of Mexico: guidelines and manuals, standardised templates and help desk.

Guidelines and manuals provide practical information on specific procedures and topics. International experiences show that there are wide varieties of topics for these methodological documents: guidelines on how to set contract award criteria; how to evaluate offers; how to use e-procurement platforms; how to implement strategic procurement and how to prevent corruption and bid rigging. (European Commission, n.d.[23])

Currently, the State of Mexico has a limited number of guidelines and manuals. As mentioned before, the Government of the State of Mexico issued a specific guideline for the public procurement process, POBALINES in 2013. POBALINES describes procurement rules such as the tender evaluation criteria (POBALINES-064) and the prior approval of technical specifications for specific categories of goods and services by the Ministry of Finance (POBALINES-059). The State of Mexico also issued guidelines on the procedures for market analysis (Procedimientos de autorización y alta de estudios de mercado en el SICAPEM) in 2017. Indeed, these guidelines contribute to reducing discretionary interpretation of the law and thus complement the existing legal framework by identifying clear responsibilities during the procurement process (OECD, 2015[6]).

However, it should be noted that there are challenges on the scope and quality of these guidelines. Currently, the State of Mexico has only two guidelines (POBALINES and the guidelines on market analysis). For example, it is important to develop user-friendly guidelines on strategic procurement and on how to apply points and percentages award criteria. These topics were identified as key challenges in accordance with the OECD short survey. In addition, these existing guidelines are considered as an extension of the regulatory framework that lists articles and lacks practical examples, rather than a more user-friendly guideline and manual to explain their content with examples and visual images.

The State of Mexico could benefit from developing guidelines for a variety of procurement topics and improving the quality of the existing guidelines to be more user-friendly with practical examples and visual images, as in the case of Costa Rica (see Box 6.10).

Standardised templates are ready-to-use forms that contracting authorities can use to facilitate their work. Such templates usually include, but are not limited to, tender notices, tender documents, contract documents and tender evaluation formats. The purpose of these templates is to help contracting authorities save time and avoid potential errors. They also contribute to assuring the quality of procurement procedures and decrease the administrative burdens of economic operators who prepare bid proposals.

Currently, the State of Mexico has the following standardised templates:

  • Tender documents

  • Contract documents

  • Checklist for the submission of documents required for tender proposals

  • Matrix to evaluate technical and financial proposals

In addition, the Ministry of Finance has been trying to develop the platform to prepare tender documents by inputting the necessary information. However, there are some challenges. First, these templates should be widely disseminated. The initiative to develop these templates and checklists arose from each contracting authority, and therefore these useful tools are not shared with all the contracting authorities. Although some contracting authorities said that they used the templates of tender documents and contract documents that the Ministry of Finance developed, it is worth considering the possibility of unifying templates to be shared across all the contracting authorities of the State of Mexico. Templates need to be aligned with the information required by the regulatory framework.

In addition, while the State of Mexico has useful templates, it does not have guidelines to instruct public procurement officials on how to use them. The example of Ireland is illustrative in developing straightforward guidelines on how to use standardised templates (See Box 6.11).

A help desk is a contact point centre to assist contracting authorities and/or economic operators in clarifying their inquiries related to public procurement. It represents an efficient tool to provide quick and tailor-made information. This function is essential because public procurement regulations can be modified frequently and involve complexity. A help desk can contribute to ensuring legal compliance and solving recurrent issues of daily procurement tasks, such as choice of procedures and award criteria. In general, the form of inquiries is a call centre and/or a mailbox (European Commission, n.d.[26]).

Currently, the State of Mexico does not have a help desk to answer questions from public procurement officials and economic operators. According to Article 16 of the Internal Regulation of the Ministry of Control (Reglamento Interior de la Secretaría de la Contraloría), however, the Public Procurement Policy Unit of the Ministry of Control is in charge of providing contracting authorities with advice on the public procurement process. (Gobierno del Estado de México, 2018). The Unit receives 20-30 consultations per year. In addition, the Directorate of Public Procurement Policies (Dirección de Políticas en Contrataciones Públicas) accepts inquiries from contracting authorities on the regulatory framework of public procurement. However, it focuses on guidance about the legal framework, for example, the application of exceptions to ordinary competitive tender procedures, and does not cover technical questions such as those related to tender evaluation.

The State of Mexico would benefit from considering the possibility of setting up a helpdesk that could answer to the questions from both public procurement officials and economic operators, in a more systematic way. The examples of France and Lithuania provide insights on the development of a help desk (See Box 6.12).

Collaboration with knowledge centres, such as universities, is a critical element to improve skills and competences of the procurement workforce (OECD, 2015[3]).

The Regulation of Professionalisation for Public Servants of the State of Mexico (Reglamento de Profesionalización para los Servidores Públicos del Poder Ejecutivo del Estado de México) states that the Institute for Professionalisation can sign collaboration agreements with academic institutions specialised in public administration, so long as that collaboration can address the capacity-building needs of public servants (Article 112) (Gobierno del Estado de México, 2015[8]) These partnership agreements can be training courses, post-graduate degrees and research projects on professionalisation. (Article 113).

The Institute for Professionalisation entered into a partnership agreement with the National Autonomous University of Mexico (Universidad Nacional Autónoma de México, UNAM) and the Autonomous University of the State of Mexico (Universidad Autónoma del Estado de México, UAEM). These agreements foresee collaborative actions on the professionalisation of the public procurement workforce. However, no specific actions have been confirmed yet. As the Regulation of Professionalisation for Public Servants of the State of Mexico foresees, the State of Mexico could pursue the possibility of collaborating with these universities through: (i) establishing a degree programme on public procurement; (ii) providing introductory courses of public procurement for students at undergraduate programmes; and (iii) organising joint research and studies on the professionalisation of the public procurement workforce. The State of Mexico would benefit from promoting collaborative approaches with knowledge centres in order to develop its capacity-building system.

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