Annex B. Methodological notes for selected figures
Figure 2.1. Risks stemming from the operating environment
All respondents are represented in the graph. For full list, see Annex A.
Figure 3.1. Demand-side risks
All respondents are represented in the graph. For full list, see Annex A.
All respondents are represented in the graph except Singapore. For full list, see Annex A.
Figure 4.2. Regulatory and supervisory actions taken in 2022 to address poor value financial products and services
Figure 4.3. Regulatory and supervisory actions taken in 2022 to address the lack of or ineffective disclosures
Figure 4.4. Regulatory and supervisory actions taken in 2022 to address poor advice and failure to perform suitability assessments
Figure 4.5. Regulatory and supervisory actions taken in 2022 to address unsuitable product design
Figure 4.6. Tools used to monitor conduct risks
All respondents are represented in the graph. For full list, see Annex A.
Figure 4.7. Effectiveness of tools used to monitor conduct risks
All respondents are represented in the graph except Finland, Sweden, United Kingdom and United States. For full list, see Annex A.
Figure 5.1. Products and services giving rise to consumer detriment in the banking sector
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 5.2. Products and services giving rise to consumer detriment in the credit sector
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 5.4. Products and services giving rise to consumer detriment in the insurance sector
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 5.5. Products and services giving rise to consumer detriment in the investments sector
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 5.6. Products and services giving rise to consumer detriment in the pensions sector
Figure 6.1. Total volume of complaints
Figure 6.2. Top five subjects of consumer complaints in the banking and payments sector, by recipient of complaint
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 6.3. Top five subjects of consumer complaints in the credit sector, by recipient of complaint
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 6.4. Top five subjects of consumer complaints in the insurance sector, by recipient of complaint
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 6.5. Top five subjects of consumer complaints in the investments sector, by recipient of complaint
All respondents are represented in the graph except the following. For full list, see Annex A.
Figure 6.6. Top five subjects of consumer complaints in the pensions sector, by recipient of complaint
Figure 7.1. Change in the number of reported financial scams and frauds, 2021 to 2022
Figure 7.2. Top types of financial scams and frauds, by number of people affected