Annex A. Annotated Model Core Legal Needs Survey Questions
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(Apart from anything you have told me about already) Did any of the following things happen as part of [the problem] or sorting it out? When I say “‘you’” here, I mean you or somebody acting on your behalf.
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a) You communicated with the other party.
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b) You or the other party made a claim to, or made use of, a court (or tribunal).
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c) [If applicable] You or the other party made a claim to, or made use of, an [Indigenous/ customary] dispute resolution process (e.g. [examples]).
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d) [The problem] was reported to the police (or other prosecution authority).
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e) You or the other party turned to, or action was taken by, a formal designated authority. or agency, such as [examples, e.g. Ombudsman, regulator (e.g. [example]) or enforcement authority (e.g. consumer protection authority)].
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f) You or the other party turned to, or action was taken by, another state authority (e.g. [examples]).
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g) You or the other party turned to, or action was taken by, a religious authority.
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h) You or the other party turned to, or action was taken by, a community leader or organisation (e.g. [example]).
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i) You participated in formal mediation, conciliation or arbitration (e.g. [examples]).
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j) You or the other party made use of a formal appeals process operated by the other party or independently.
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k) You, the other party or somebody else turned to, or action was taken by, another third party for adjudication, mediation or intervention.
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l) There was no negotiation or third party involvement.
[For each positive response from a to k]
Who initiated this action?
[If the respondent did not initiate processes b to h or j and k]
Did you respond to this action?